Ops Morning Snapshot

August 11, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
01000
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Johnson, JalenRamirez, MaxBrian Sims

Straightforward stone pool deck. We have done work for this customer in the past. There were a few spots that were pretty dirty one being the main entrance to the pool deck and another towards the back of the pool deck as well. The customer was not home since we did arrive earlier than expected

NoYesYesYesNoYesYes
Johnson, JalenRamirez, MaxMindi Sard

Back porch roof was clean and hit 2 cobwebs on house. Customer is not to happy with the price of the roof blow and thinks it was to expensive.

NoNoYesYesNoNoNo
Adolphe, ReggieLauren Meeks

The house is an air bnb property so I had to call the property manager. I advised her that the driveway has a lot of moss on it and is very dirty and I quoted it at 150. I also explained to her that the roof needs to be cleaned and quoted it at 550. She only wanted to add the window cleaning today but may reach out in the near future.

NoYesYesYesYesYesYes
Adolphe, ReggieChristopher Hunt

Christopher is originally from Milledgeville, Georgia but has been living in Atlanta for 12 years. He has been in his for 3 years. He recently had the stucco on his house repainted so it already pretty clean. His deck had minor chipping due to the mildew., but everything cleaned up nicely.

YesYesYesYesYesYesYes

August 10, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
31001
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Johnson, JalenYee-Lynn Chen

Straightforward small two story house. Customer has been here for 2 years. The house was rebuilt in 2012. He did mention that they didn’t do the driveway during that time so they will be installing a new driveway. The shed on the right side towards the back of the house is broken prior to us arriving. There are a few windows in the front that have streaks from the inside. There a substantial amount of ants and spiders surrounding the house. The customer did plant ant traps all around the house in order to prevent them from getting inside. There is a power line that connected to the right side of the house and is pretty close to the window. The customer did state that he is not worried about the floor surface in the screen porch due to them not having anywhere to move their furniture and said that his main concern was the white trim surrounding the entire screened porch, windows and ceiling.

NoYesYesYesYesYesYes
Johnson, JalenBeth Smith

Pretty steep driveway. The driveway was installed in 2007 so it is in pretty good condition other than a few cracks and oil stains .The broken flagstone patio was extremely green and required a good amount of solution. The drain in the backyard is in the grass which did make it a bit difficult to get rid of all the water. Did not want done in the rain

NoYesYesYesYesYesYes
Adolphe, ReggieFrancia, LevyMike Mcleod

The customer said he had to leave to go to his office after our arrival. I advised him to leave towels under his door and windows so prevent water from entering his home during the house wash. The driveway was very dirty so I pre treated it before surface cleaning and it cleaned up very well.

NoYesNoYesYesYesYes

August 9, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
02350
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyRamirez, MaxJames Branham

Customer not home during job, called and talked to him in the morning and texted him when we were done. Driveway looks fairly new but it’s 8 years old so I was able to use a surface cleaner. Oxidation on gutters. Mold and mildew on caulk around the house, hit it multiple times but was not able to get it off. Garage door looks stained but it’s plastic/ sheet metal. Lights on the fence, unable to take them done since they were stapled on to the fence, some bulbs already broken before we started working.

NoYesYesYesYesYesYes
Hilker, BobbyRamirez, MaxAlex Collins

Mildew on the caulk for the right column. Stained front door. House only 3 years old. Clay stains on the concrete of the front porch.

NoYesNoYesYesYesYes
Brown, DylanAdolphe, ReggieKristin Heath

The job was very easy. The roof cleaned up really well. Probably the fastest roof I have done this year.

YesYesYesYesYesYesYes
Brown, DylanAdolphe, ReggieBen Haverty

The driveway was etched when we arrived there so we explained that that had happened before and that it would not really go away. The air pump is still sputtering but now it’s once the sh is below 100 gallons, so that made all this flat work take a lot longer.

NoYesYesYesYesYesYes

August 8, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoYesYesYes

Dylan and Max – in or out

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
11751
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyRamirez, MaxMindi Sard

Customer not home at time of completion, texted her that we were done. Softwashed the screened in porch. Stained wood ceiling and cabinets in the screened in porch, did a test spot and nothing happened but still was careful and did not get to close to the stained wood with SH. Customer was told to allow for a few heavy rainfalls for the roof to be completely clean. Oxidation on the gutters. Customer did not want the curbs cleaned so we cleaned a portion of the driveway instead.

NoYesYesYesYesYesYes
Brown, DylanNeal Shah

This was one of the dirtiest houses I have cleaned. The ceilings of the front porch, garage area, and screened in porch need to be priced separately from the price of just the house or just the screened in porch. There was a tv on the screened in porch that I wrapped up. The di tank was at like 50ppm so I replaced it with the new one. Massive clay stain on the wall next to the driveway.

NoYesYesYesYesNoYes
Francia, LevyNikhil Shah

Customer is looking to put home on the market within a month. Had painters at the house who are pressure washing it after they’re done painting it. Overall very easy job. Lots of flatwork. Everything came out great, and customer was very happy with job done.

NoYesNoYesYesYesYes
Francia, LevyGeorge Clarke

Pool deck was very black, but I just went slow and it came off fine. Driveway was the same. Simple job, customer was in meeting after I finished so his wife did the post walk around with me. Very satisfied with job done, will definitely use again.spicket in front yard doesn’t work and spicket in the back has very low pressure. He was in a phone meeting so I signed myself.

NoYesYesYesYesYesYes

August 4, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesNoNo

Andy/Anthony did not

No one went on the 4th.

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
01000
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Brown, DylanNina Deshpande

The house was extremely dirty. There is cedar siding around some of the windows on the side and front of the house. I told the customer that I would use a low mix to clean those areas because otherwise the mold won’t come off of the window sills. She is aware that the wood will lighten up.

NoYesYesYesYesNoYes
Hilker, BobbyRamirez, MaxMichael Gierges

Had to softwash patio since it’s individual stone pavers with sand in between. Vine remnants on the brick portion of the house in the back. Cleaned the individual Flagstone of the right side of the house for a review.

NoYesYesYesYesYesNo
Brown, DylanBeau Buckler

The house was much bigger than I anticipated by the $285 house wash price. The gutters extend like 2 feet from the house and it was very dirty under the gutters. There was a lot of build up on the deck and the paint had come off from the algae on it, just small areas not off the whole thing. There were clay stains and cement on the backside of the house where the new concrete patio is. I told him I’d try my best to get it off but we all know how that goes.

NoYesYesYesYesYesYes
Francia, LevyTommie Ann Goldberg

The easiest job I’ve ever done. Just had to move a couple things off of the patio. And clean around the rug, not underneath it. Cushions came out very clean and white using 50/50 SH mix.Repeat customer

NoNoYesYesNoNoNo
Francia, LevyMilan Vyas

First time customers, were happy with job done. Had furniture on porch but helped me carry it off so no charge was added. Their roof is over 20 years old, looking to get it replaced. No complications really, everything cleaned up very nicely. There were a couple areas around a column that was leaking so I let him know that since it’s always leaking it will most likely ever get clean unless fixed. Other than that everything went great.

NoYesYesYesYesYesYes
Johnson, JalenIan Wilson

House was pretty dirty. There was a good amount of cobwebs and algae surrounding the house. One of the customers main concerns today was the rust stain falling down the pool deck from the potted cactus plants. I did let them know that we do have rust remover but to expect the rust to only about 50-60 percent clean if they would want ti add the additional service. There were a few windows that showed the substantial amount of cobwebs and dirt along with a few streaks on the inside windows which I did show the customer during the post walkthrough as well. The neighborhood did have the grass cutters out today but they did hold off on the customers house for me so that everything I worked on today wouldn’t end up dirty again from the left over grass. This is a neighborhood that we’ve provided services for in the past. I did run into a past customer (Patrick Shippey) today after completing the job. He has put in a very good word within the neighborhood along with others.

NoYesYesYesYesYesYes

August 3, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoYesYesYes

Dylan did not clock in or out

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
03000
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyRamirez, MaxNance Silk

Tried to upsell gutter sticks but they are planning on getting new gutters with guards within the next month. Oxidation on the gutters. Water streaks in between the 2 pains of glass for the bay windows in the back. Softwashed the back patio.

NoYesYesYesYesYesYes

August 3, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
000
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyRamirez, MaxAlex Scharyj

Smudges on the inside of the windows because of the dog pressing it’s nose on the window. Customer was told to allow for a few heavy rainfalls for roof to be completely clean. While rinsing off the doors to the shed with very little pressure, some of the stain was coming off.

NoYesYesYesYesYesYes
Brown, DylanKelly Wood

The job was very simple, basically just softwash Ed the entire driveway.

NoNoYesYesNoYesNo
Brown, DylanAmy Heldman

There was bad drainage at the bottom of the driveway and I had to use the puddle sucker many times and I was not able to get all the dirt off.

NoYesYesYesNoYesYes
Francia, LevyStephanie Dunn

Very simple and easy job. You will have to hook up to both spickets or else you will run out of water. Driveway was the toughest part of the job, since it had never been cleaned. This is their first time using us and getting their house cleaned. They’ve live here for 3 years and were beyond happy with the way their house turned out. Said they’ll refer us to their neighbors and that they will definitely be using us again when needed.

NoYesYesYesYesYesYes

August 1, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesNo

Jalen & Anthony
Demetrius

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
31500
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Evans, DemetriusAlison Rubinas

Customer has red clay around the bottom of the house. Rust stains on gutters. House is painted white. House looks about 50+ years old still has gridded (TDL) windows. Customer is having other services done on the house and has a strict budget. Customer was not home at the end of the job.

YesYesYesYesYesYesYes
Terrell, AnthonyJohnson, JalenDavid Lesch

Extremely dirty house. The house was filled with cobwebs in every corner along with cobwebs around the potted plants. The customer did mention that the last time he had his house cleaned there were windows that had water come through them as well the front door. We did recommend him to use roll up towels on as many windows and doors as possible. There is paint chipping on the black railing in the front around the front porch. There were also a few broken pieces of the fence near the driveway on the far right side of the house. We did go over all these damages with the customer during the walkthrough. There were dog wastes all around the backyard and stone walkway. We did mention the roof to the customer given that there is moss and black streaks on the roof. He wants to get his roof cleaned as a separate service later on this year in order to save on the costs for today. There are trees and vegetation surrounding the majority of the house. There are screens on just about every window as well so we also explained our window cleaning process to him so he understands that we won’t be able to remove the screens or clean the windows behind the screens but we will rinse the screens and clean all the exterior windows.

NoYesYesYesYesYesYes
Evans, DemetriusLogan Hobson

Customer moved in house last September of 2021.
White painted house. Water faucets on both sides of house.

NoYesYesYesYesYesYes

August 1, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
02000
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Johnson, JalenJessica Rodriguez

Pretty straightforward house but a very busy day for this home. The realtor wants to have the house ready for the new home owner. We were scheduled to clean the house along with movers landscapers and tv mounters. The quality of the paint isn’t the best and does still have a light ashy fade to it after drying. The water pressure was pretty low and there are a few stains on the ceiling above the front porch that would not come completely clean. They are still slightly visible with it coming 70-80 percent clean and the customer is fully aware of this. They do not have a driveway at the moment and are working on installing one. There are a few windows that require the 24ft ladder as well.

NoYesYesYesYesYesYes

July 30, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoYesYesYes

Tyler

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
02751
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Schuman, JoshWatson, TylerLynn McCool

Walked property with customers twice, cleaned additional areas. Garage floor falling apart, softwashed to keep from breaking more. Shades on back porch on left side of hose stained, rinsed thoroughly and avoided with SH. Roof filthy, hit multiply times.

NoNoYesYesYesYesNo

July 29, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesNoYesYes

Andy

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
1865.001
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonySara Youd

Job was pretty straightforward. Customer says we’ve been here past 4 years doing pretty much the same thing. Patios cleaned up well. Grout on steps are as clean as they are going to get. Customer left for work halfway through and wanted back patio done so we added that. Job was way more than the hour quote so not for next time.

NoYesYesYesYesYesYes
Terrell, AnthonyCarlton Estes

Met customer a few weeks ago when I cleaned his neighbors house Gennie Justus. He was well pleased to see the same person he had spoke to before. Everything went smooth. Customer was engaged throughout for me to show him certain things. Driveway post treated but a little clay from runoff remains. Stained door is all fine from coverage.

NoYesYesYesYesYesYes
Tyrrell, AndyRamirez, MaxCarlos Creamer

This was the second time we coming out. First time last week it was thunder/lightning and we could not finish so rescheduled for another day. This time around we were able to complete job. Ipe wood deck in the back of house. I explained to the customer that we could not use any SH on the part of the house that deck was below. While doing the roof the wind was blowing SH every which was at so we put a tarp on the deck to help mitigate splash and was rinsing it countinuously during roof wash. Did not hit right on the edges but let gravity do the job. Did rehit section of roof before we left. There were photos on company cam and an area on left side of house that was still dirty so hit that again before lesving

NoYesYesYesYesYesYes
Johnson, JalenBowens, WadeJoe Cleveland

Customer moved into their home 4 years ago. The house itself is over 100 years old. The house was extremely dirty and also has a good amount of storm windows. We did let the customer know that these windows will be clean on the exterior but the interior may not look as clean with it being double paned. They are fully aware of the situation. The water pressure is pretty low as well we had to use two garden hoses in order to efficiently complete the job. The property manager was on site the whole time and did stay outside to oversee just about everything. The garage doors are stained as well as the front door and bottom trim/seal. We did ket the customer know that with the bottom on their front being stained, we will be using soap and water around the area surrounding the stained door. The house does not have any gutters in the front but the garage roof does as well as gutter guards. The roof was extremely dirty as well so we had to use a pretty strong mix for the roof section above the front porch

NoYesYesYesYesYesYes
Francia, LevyDennis Dubois

Job went very well. Customer has lived in this home for over 40 years and it was his first time pressure washed by us. His roof is over 30 years old so he’s getting it replaced. House was so green that the customer was super happy with the outcome. He had a couple windows where he was unable to get the screens off but it was no problem. Everything went very well and I’m hopeful for a review.

NoYesYesYesYesYesYes
Francia, LevyKendall Butler

Very young homeowners, bought the home in February. Said it was their first time having their home washed. More than pleased with the job done. Very simple really, I was able to upsell deck above porch. It had a tpo roof at the top of it. Told them that the edges of the tpo roof were a little damaged prior to job done. Were very grateful that I let them know. Was only able to complete 2/5 rounds due to not having anymore left bc of my first job. Also was only able to give them the review card but not put one in their mailbox bc there weren’t any more left in my clipboard.

NoYesYesYesYesNoYes
Adolphe, ReggieHenderson Mill Elementary

Susan works for Henderson Mill elementary school and the getting the playground area ready for back to school. The are going to paint the concrete this Sunday so they wanted it to be clean first. I had issues with truck 5 and had to wait for Josh to bring me truck 8 which delayed me starting until 12.

NoNoNoYesNoNoNo

July 27, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoYesYesYes

Demetrius

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
22500
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Adolphe, ReggieTerrell, AnthonyJulia Bahms

The customer has been living in the house for a year and a half and the house is 100 years old. She was concerned about chipping on the flagstone so we soft washed it. She recently had her roof cleaned but they missed and area so I took care of it for her.

NoYesYesYesYesYesYes
Tyrrell, AndyBowens, WadeAnne-Sophie Hankla

Customer was satisfied with the clean. All the bricks had moss in between them. Not all of it came off but most did and the customer was notified about it. We told her to roll up towels by the doors and windows. The roof above the carport was soft washed. The work order did not say anything about a walkway but the customer was under the impression that the walkway was included. We reached out to the service consultant and they didn’t know so we just did it.

NoYesYesYesNoYesYes
Johnson, JalenEvans, DemetriusWestchase Commons

Asst Tech Name: Francia, Levy

Day 3 – Surface cleaned and post treated the last 10 driveways. We cleaned the two monuments for the neighborhood as well. After completion we did let the board know that some driveways have oil stains and different textures than others so some driveways did look better than the others. He also was aware of this and did mention that some houses were built through different builders and were also older as well. He said that we addressed all the concerns from Day one in regards to driveways in the front with streaks still slightly visible and we asked him if there were any other concerns that came through yesterday and he stated that there were no calls or messages from last night. We left a review card in his mailbox and front door and we did complete our yard signs today. Did not complete five arounds with it being a commercial job

NoYesYesYesYesNoYes
Johnson, JalenEvans, DemetriusMichelle Onokalah

House was built this year and is already in tiptop condition. There are houses still being built right next door. The only issue here is extreme amounts of clay stains all over the walkway, patio and driveway. You can tell that the stains were already visible before laying down the top layer of concrete. There are footprint clay stains in back underneath the concrete of the patio and there are wheel lines in the backyard from the machines. There isn’t any grass laid out in the backyard yet either.

NoYesYesYesYesYesYes
Francia, LevyGerald Yancey

Pool deck was very easy to clean. It was a cool pool deck which wasn’t too dirty so it came out very well with the surface cleaner. Each deck was also not that dirty and came out very nice. Soft wash each deck and charged for a furniture move for the table, chairs and potted plants on the back decks. Very nice older people and we’re very pleased with job done.

NoYesYesYesYesYesYes

July 26, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesNoYesYesYesNo

Wade

Truck 9 Reggie & Wade

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
15001
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Tyrrell, AndyRamirez, MaxHoly Innocents

Basically when the estimate was given, the Riley building was still there, however, when we started the job they completely tore down the Riley building and put in new sidewalks and had painters and workers working on the area both days. Bryan (contact) wanted us to start on STEM building because of painters/construction on day 1 so wanted that to be day 2. On stem building we weren’t entirely sure what parts of the building to hit. There was an upper portion that we had to surface clean but could only get up there by ladder. Also hit brick and limestone walls on the upper back of the stem building as well as tops of the limestone walls connected to bottom portion or building. While doing the Groesburg building there was a parking garage underneath the building that did have cars parked. All cars were far enough back that they couldn’t really be hit with any SH but we rinsed thoroughly nonetheless. The security guard though was walking around taking photos of cars parked and kept asking if it was bleach. I explained to him that we were rinsing as well as a low chance they were touched by SH anyhow but he did kept going on about it. Was not able to put out review sheet or 5 arounds because it was a school campus

NoNoNoNoNoNoNo
Johnson, JalenEvans, DemetriusWestchase Commons

Asst Tech Name: Francia, Levy

Day 2 – We were just about able to complete the job today. We have 10 driveways left and the entrances signs. We also have 5-6 driveways in the front that we will be cleaning again. There were a few driveways that had oil stains on them so we did have to let them know they are inorganic stains which would not be coming out. The pool deck was cleaned prior to us arriving to clean the entire neighborhood and he did say that he will now have us clean their pool deck. We did complete our yard signs today but we did not complete five arounds with it being a commercial job.

NoYesYesYesNoNoNo
Adolphe, ReggieBowens, WadeSanford Levings

Sandford is originally from Mississippi but has been living in Georgia for 35 years. He recently got a new Tpo roof 6 months ago but it was already covered in mildew and leaves so I went ahead and cleaned it for him, he originally just wanted to clean his clay tiles that line the border of the roof. He also has about 11 skylights that I had to clean as well. We ran into a few issues with the compressor and the pressure washer engine but we able to finish the job in one day.

NoYesYesYesYesYesYes

July 25, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesNoYesYesYes

Wade

Wade

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
201
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyEmily Carlson

Customer knows roof is dirty and needs a clean but says more services from us will be done next spring. Whole house has old paint and windows have an almost plastic type feel that are coming off in some places. Mold has seeped into these surfaces. After house wash customer asked to hit a few more spots that were built up with mold. Got what I could off and showed her that even wiping it down with a cloth does nothing. Mold in the paint. She was happy that I had no issue with making sure she was satisfied.

NoYesYesYesYesYesYes
Terrell, AnthonyKunal Sathe

Made sure to let customer know a few things after cleaning. Back patio has wear and tear that shows the concrete underneath. Wood fence still has a little bit of green and water damage on some that have turned some wood dark brown almost black. Front porch mildew and mold mostly came off. Places that stayed I attempted to wipe down to find out some is in the paint. Front porch ceiling had some paint peel from the rinse but customer seemed fine with it. More services not in the budget for this mont but stated they wanted more later in the year. Maybe house wash and window cleaning.

YesYesYesYesYesYesYes
Tyrrell, AndyRamirez, MaxHoly Innocents

N/A

NoNoNoNoNoNoNo
Johnson, JalenEvans, DemetriusWestchase Commons

Asst Tech Name: Francia, Levy

Day 1 – Pretty straightforward commercial job. Completed just about half the job today. We did get started on day 2 today and rung a few doorbells to ask the customers if they could move their vehicles since we were ahead of schedule but we ended up wrapping it up after a few customers refused because they were told to move them tomorrow. We didn’t want to frustrate or bother too many of the neighbors so we finished up at 3:00. We did ask the board if possible to see if they could let them know that we are ahead of schedule and some people who were scheduled to move their vehicles for Wednesday can now move them on Tuesday. He said he will definitely see what he can do for us before we return tomorrow morning at 8. *Did not complete five arounds with it being a commercial job. Will put out 2 yard signs per person once we complete the job as well.

NoYesYesYesNoNoNo
Adolphe, ReggieBowens, WadeCherokee Country Club

This is our second time cleaning the country club. We cleaned the loading dock first and I informed Andre that the grease wouldn’t come all the way off. He was extremely satisfied with the results still. The black came of the chimney but it still had orange stains that didn’t come off. The chimney hasn’t been cleaned in about 63 years.

NoYesYesYesNoNoNo

July 22, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes, No

Does not show for this past Friday.

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
04000
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Johnson, JalenTerrell, AnthonyVanessa Meisel

White brick house. The house is in very good condition and there are two stained doors. The front of the roof was pretty dirty due to the trees that are right up against it. There was a good amount of moss on the front of the roof. We did let the customer know that there are a few windows that we were not able to clean due to them being right behind trees on the right side of the house. There was a good 2-3 windows right behind trees. There are also power lines across the roof. The house is also on a very busy street as well.

NoYesYesYesYesYesYes
Johnson, JalenTerrell, AnthonyDavid Hsu

Customer has been here for two years now. Small one story home. The driveway was extremely dirty (green) towards the back. We made sure to five it a strong post treatment mix. The house was pretty dirty as well but definitely came out very clean. The house is in good condition but the front porch and steps does have old white paint on it still. The paint peeled off almost completely. The screened porch was the dirtiest area of the house. That was actually what made him give us a call he said. They wanted the area cleaned before the fall so they can finally make good use out of their screened porch.

NoYesYesYesYesYesYes
Tyrrell, AndyFrancia, LevyMichelle Murphy

Assit Tech Name: Wade Bowens

Customer was out of town, was able to first talk to the babysitter and then get in contact with both Michelle and her husband Ryan. Wanted to speak to someone about the furniture move because there was a good bit and didn’t want to just input it on bill without speaking to someone. Clay tile roof that we treated like slate, used to soap and hit from the ladder as to not break the tiles. Roof was very large and had many sides, and some areas 3 stories tall so had to use 40 ft ladder. A lot of moss was still on the tile even after rinsing the clays, the moss did die but would not budge itself out. Front steps had staining on the stone, hit multiple times and while some did come off, it still looked stained after using surface cleaner, air pump, and pump up sprayer 50/50.

NoYesYesYesYesYesYes
Adolphe, ReggieMayte Moran

Maria is originally from Spain and they have been in the Atlanta area for a few years. She is also a repeat customer. Her patio was covered in algae and everything came off nicely with a little sh and a surface clean. She said she said she would be ready for a house wash next year. She also wanted her gutters cleaned but unfortunately she has gutter guards, and if was to get them removed you would need to use the 40ft ladder.

NoYesYesYesYesYesYes
Adolphe, ReggieDeshon Burgess

The customer wasn’t home but I able to speak to him via his ring camera. I informed him that the clay stains on the front side of his house would not come 100% clean. I was able to lighten the stain but that was about it.

NoYesYesYesYesYesYes

July 21, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesNoYesYesYes

Andy

Demetrius and Max

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
12851
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Adolphe, ReggieEvans, DemetriusReed Bennett

Rained and thunderstorms the entire time. Before pictures are in the previous project. After pictures are in the new project. House has gutter screens. Some gutters went into ground and some didn’t. We used downspout straw and gutter bags.

NoYesYesYesYesYesYes
Francia, LevyClay Walts

House is 3 stories tall. Just got remodeled in the front so he wanted to get the house cleaned. Let him know that clay stains around deck were not going to come out 100% and he was fine with that. Will need to go inside to reach 3rd floor deck. Very nice and happy guy. Was a resi repeat and was happy with work done. Let him know he had mold build up on his gutters that were really high and told him I wasn’t going to be able to get that 100% either. He seemed fine with that too.

NoYesYesYesYesYesYes
Bowens, WadeKwame Benjamin

Customer was satisfied with the clean. House was built in 2017 and the main concern was molding in the trim. Furniture was rinsed in goodwill. The customer was not originally from Georgia and wanted clay stains to be cleaned but was informed that they wouldn’t fully be removed. Customer was handed a review card.

NoYesYesYesYesYesYes

July 20, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
12752
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyTerrell, AnthonyPatrick Clark

Customer was not home during the entire time we were working, called the customer when arrived and he asked us to text him when we were done. Blue painted house that was painted 6-7 years ago. Did multiple test spots on various spots on the house and the paint did not react (pictures in company-cam). Did not clean the top 2 windows to the right of the balcony do the power line to the house was in-between the windows. Could not get all the alge off the fence and that’s after spraying it with SH and white tipping it. Stain ceiling on the front porch. While cleaning the balcony, some SH went through the boards of the balcony and on to the stained ceiling.

NoYesYesYesYesYesYes
Evans, DemetriusYolanda Chu

Customer has cedar wood on three sides of house. Some screens were left on house due to the customer not being able to get to or open window. Most of the windows have window seal failure. Looks like someone tried to paint over the stripes on the gutters, customer said they bought the house like that.

NoYesYesYesYesYesYes
Evans, DemetriusJim Onderka

Driveway is almost 2 years old. Customer had a tree fall on property. Tree company left big tire marks on driveway. Gutter helmets here.

NoYesYesYesYesYesYes
Johnson, JalenYates, SamShanice Reynolds

Customer has not officially moved into the house just yet. She is fully aware that there is a lot of work that needs to be done to the house. Her gutters were extremely clogged and she also mentioned that she was saving the driveway and front walkway for a DIY project for her youtube channel. She is also replacing the mailbox once she moves in as well. You can definitely tell that the house just got painted and it was a pretty poor job. The paint is running down on the windows and we did post a video on CompanyCam. There are also a good amount of chipped paint around the house that we documented. There were various wasps nests that we had to get down as well. The area is absolutely filled with wasps and bees on the sides of the house. Customer was not present so we did not hand her a review card we left one review card in between the door and the mailbox.

NoYesYesYesYesYesYes
Adolphe, ReggieBradley Higdon

Bradley is a repeat customer and they had work done last year. Today they wanted their patio cleaned and a house wash and window cleaning. I added their attached garage because they thought it was part of the regular house wash. I also added their stone walkway because I slipped when we were doing the walk around and they seen how slippery it can get.

NoYesYesYesYesYesYes

July 19, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoNoYesYesYesYes

Andy

Wade, Levy, Bobby

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
22000
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyTerrell, AnthonyDavid Herrigel

Paint on side of the house fading away on front left side mainly and random spots over the rest of the house. Oil based stained wooden front porch, used soap and water to clean that section of house and customer agreed to that. Oxidation on gutters and clay stain on screen porch door. Moss on the roof of right side of the garage and back left corner of the house.

NoYesYesYesYesYesYes
Tyrrell, AndyFrancia, LevyScofflaw Brewing

Driveway and front of building look great. Was really surprised by the difference in the color pf the building, didn’t not realize how dirty it was. Towards the top right of the building above the aluminum, the x jet and jrod didn’t not reach very well and was explained to the customer who wasn’t all too worried about it. The silos came out great too. One of them was already chipping but customer also knew that. Apart from all that, the customer was very happy with service provided. Didn’t not do 5 around or review card in mailbox bc it was commercial.

NoYesYesYesNoNoNo
Evans, DemetriusKurt Tesh Jr.

Spoke with Mrs. Tesh for service, husband was out. At first she was not aware of the screen removal but later confirmed with her husband that they were told about screens and husband said he forgot and to just proceed with service.
House has great water pressure. On deck in back customer must have dropped something hot while grilling, there is a big burnt hole on deck. Mrs. tesh did not want to do a walk around.

NoYesYesYesYesYesYes
Johnson, JalenRamirez, MaxSusan Dabney

Customer bought house 7 years ago. Can definitely tell that it is an older house. There is a lot of chipped paint all over the house. The garage is in pretty good condition. The house is also surrounded by trees in all angles. There were bugs biting us throughout the whole job so we did need the mosquito spray. Brick patio was covered and moss and the fireplace was as well. Although is in an older house everything did come out fairly well. The roof was extremely dirty on both sides of the house towards the far right but that also came out extremely clean too. The customer is planning on painting a few fences around the house so we did clean one small fence in exchange for a same day 5 star review

NoYesYesYesYesYesYes
Bowens, WadeThomas Hidell

Customer was satisfied with the clean. The entire house was brick and brick wall they had green spots and moss but came clean. Inside screened porch had poor/zero drainage. Customer was handed a review card.

NoYesYesYesYesYesYes

July 18, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesNo

Levy

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
210658
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Johnson, JalenTerrell, AnthonyMike Forde

House was built 35 years ago. Customer bought the house last year. The previous owner did not do much cleaning for the house. A few white brick walls had clay stains towards the middle and bottom section. The roof was pretty dirty towards the front end garage area of the house. The customer did mention that he had a new roof installed to the back of the house on the right side. You could definitely tell the difference between the two. The neighborhood only has 5 houses including his but there are also 30 more houses behind his that those 5 houses would be considered apart of. He stated that they didn’t make a path to connect to two so we did go back there to complete 5 arounds and yard signs

NoYesYesYesYesYesYes
Tyrrell, AndyEvans, DemetriusMatthew Hagen

(Levy Included as other Asst Tech Name)

Customer has a bad back, crew can price out patio furniture on site and to call the customer first for approval due to customer not being home during time of cleaning. Completed 7/18 customer had water leaking from one of the lights in the basement, inside. I gotcha ent in to take a look and it was really just dripping water. The basement was closest to the front right side of house. When cleaning it was more than likely some water got in the house and ran down the wiring. Light still worked and I advised to just put a towel down until it stopped. Stained front door. Customer was not home to cover and the trim was cracking significantly. Did not feel comfortable with taping up the trim because was afraid to pull paint off so we just rinsed very thoroughly. Couple of windows around house that was double paned and had streaks running on the inside of the house. I explained to the customer that those kind of windows have 2 pieces of glass and gas inside. He took photos of the streaked window in the front so I would expect a call back from that. But I explained what it was and why it was there. Recommended first going around with windex to see if it’s on inside but more than likely it’s in between Front door also was very old and watet got into the house and puddled up on the inside. Customer had towels and said “this door is old we need to replace it”

NoYesYesYesNoYesYes
Hilker, BobbyYates, SamCasey Masters

Just moved into the house in February and we did work for them at the old house. Storm windows on most of the windows in the back. They plan on having the house repainted and removing the storm windows. Curbs go from fire hydrant on the left side of the house to the neighbors driveway on the right.

NoYesYesYesYesYesYes
Adolphe, ReggieRamirez, MaxBlanca Spurlock

Blanca is originally from New Mexico and has been living in her house for four years. Her front steps weren’t included in the work order and she said she talked to Tyler about it. It was only quoted at 25$ so I just did it complimentary. The air compressor kept turning off while we were using it even tho it had gas which made the job take a little longer.

NoYesYesYesYesYesYes
Bowens, WadeSarah Heidlberg

Customer was satisfied with the clean. Her main concern was cobwebs and moss so the clean came out very good. Replacing the roof at the end of the year and said they would have us maintain it regularly. Wall along the bottom of the screened porch was hit in goodwill.

NoYesYesYesYesYesYes

July 15, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesNoYesNoYesNo

Max

Andy & Sam

Unable to see for Friday

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
215051
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyGennie Justus

Customers biggest concerns were the dirt build up on gutters and algae on faces of the house. Everything cleaned up just fine. She’s in the back is trashed on the outside so got it as clean as it can be. Screened in porch is shining red again. Driveway is as bright as can be. Walkways cleaned up and moss removed. Back spigot had a crack on the housing. Notated in company cam. Customer left at about 1230 and was not home for sign off. Called and voiced any concern or mishap from the job which was only a little bit of red clay stains. Asked about roof and he said not right now but maybe we can coax him into it. Definitely seemed interested in gutter clean.

YesYesYesYesYesYesYes
Tyrrell, AndyYates, SamFamily Tree Garden Center

Miscommunication all across the board on job. Sales person and the manager (Michael) went over only the area that we cleaned on day 1 with all the plants so manager was under impression that was all we were doing. I told him first thing upon arrival that my work order says that we start at the low light level plants and work our way to the tarps. He specifically told me that they already cleaned that area and to only do the area that him and sales person measured out. On day 2, the owner Dana came home and explained that we were doing everything which was quoted on original order. On day 1 company had a crew of workers to move every Single plant out of the way during cleaning which took 9 hours to do. Way too long so for future the plants NEED to be removed prior to our arrival. I did talk to the owner and explained the miscommunication, took responsibility for it and moved on. We got the job done and they were happy so in the end it worked out. Was not able to put out 5 arounds or review card in mailbox as it’s commercial job

NoYesYesYesYesNoNo
Hilker, BobbyEvans, DemetriusLiat Dinerman

White streaking on the roof, not sure what it is but it appeared after hitting the roof once and did not change after spraying the roof 2 more times. Customer was told to allow for a few heavy rains for roof to be fully cleaned. Only cleaned the brick chimney in the front. Marks on the front door before we arrived. Only wanted the brick portions of the house cleaned since they are getting the rest repainted next week. Customer is planning on putting the house on the market in the next month.

NoYesYesYesNoYesYes
Johnson, JalenTim Muir

There were a few windows that I had to clean multiple times because of the amount of stains on them. The house was pretty dirty especially towards the bottom of the house. He did mention that he bought the house from Matthew Stafford who he says stayed there during the NFL offseason. He also mentioned that he wanted to wait to get his roof cleaned in the fall. There are a few walls with clay stains which I explained to the customer was an inorganic stain that will not completely come clean today and he is fully aware of this.

NoYesYesYesYes, NoYes, NoYes, No
Francia, LevyChris Smith (West Somerset)

Residential repeat, has had the house from early 2021. The driveway is about five years old. Was able to upsell the screened in porch room. Customer was very happy with the outcome of job done.

NoYesYesYesYesYesYes
Adolphe, ReggieRamirez, MaxMarie Phillips

Marie has been leaving in her home for a year and a half and is originally from the Atlanta area. The paint on her deck is chipping really bad and she is going to repaint it soon. She has a pergola on her deck and she told me I can work around it.

NoYesYesYesYesYesYes
Adolphe, ReggieRamirez, MaxLauren Walker

Dan is a returning customer, he had work done 2 years ago. This time around he just needed his house and his windows cleaned. He also has a stained wood front door that we covered with plastic. I explained to him to I wouldn’t be able to clean the frames around his front door with our house cleaning solution because I didn’t want to risk damaging the wood.

NoYesYesYesYesYesYes
Bowens, WadeMaryAnn Arant

Customer was satisfied with the clean. Additional areas such as the basement patio and the back patio she has her grandson pressure wash. Only concern was spots on the windows but was reassured they would dry spotless.

NoYesYesYesYesNoYes
Bowens, WadeAnson Adams

Customer was satisfied with the clean, there was a lot of chipped paint on the left side of the house and so very light pressure was used in that area. Also around the windows the paint was chipping as well. There were no other concerns. Customer left in the middle of the cleaning. Signed n/a. No mailboxes on the block no 5 around/ review card left.

NoYesYesYesYesNoNo
Terrell, AnthonyHudson Breaud

Customer is doing work on the house so more services needed in the future. He asked to not get close to tarp on left side of driveway so to leave about a foot of space to not clean. Steps cleaned up just fine. Couple left for errands when I started and not present when finished. Sent pictures and informed the customer I was finished.

NoYesYesYesYesYesYes
Terrell, AnthonyAshley Jones

Customer did not want window cleaning down for a few reasons. Can’t remove some of the screens, some are storm windows, and didn’t get the service last time. Ended up adding front walkway, front porch, screen porch, and back deck. Lots of red clay build up on all flat surfaces. Driveway and walkway were post treated, but rain came soon after. Customer satisfied with service.

NoYesYesYesYesYesYes

July 14, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesNoNoYesYesYes

Max

Max

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
28501
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Tyrrell, AndyYates, SamFamily Tree Garden Center

N/A

NoYesYesNoNoNoNo
Brown, DylanRamirez, MaxMichael Hoganmiller

The job was very easy and the house cleaned up really well. The ceiling of the front porch still has some dirty water spots because there is a space between the upper deck and the ceiling of the front porch that must be dirty so there will always be dirty water spots on that ceiling. The ceiling of the front porch was not in the work order though, only the ceiling of the balcony above. There were a bunch of big potted plants on the back and front of the house that I did not move because they were very heavy. There are rust stains on the back deck as well.

NoYesYesYesYesYesYes
Brown, DylanRamirez, MaxChiara Camozzi

The job went well. Lots of stained wood columns and ceilings but luckily they were acrylic stains. The customer had reached out to the office and Leon told me an area to go back and do so I did and the customer said it looks great now.

NoYesYesYesYesYesYes
Johnson, JalenEvans, DemetriusAmy Wood

Three story brick house. In the back there are new patches of grass laid out. There are screen on the bottom of just about every single window. The chimney was extremely dirty as well as the bottom layer of the house. There is also a pond in the back adjacent to the patio. There isn’t any fish in the pond at the moment. The customer did mention that she will be having a party this weekend at her house which is a reason why she wanted her house cleaned

NoYesYesYesYesYesYes
Francia, LevyEmily Giovinazzo

Customer was not home at the end of job so I signed myself. Job went pretty well pretty smoothly up until it came to windows which we’re still done just took a bit longer than expected. Customer is a repeat and I was able to upsell house wash.Although customer was not able to do walk around with me customers parents seemed quite happy with the job done.

NoYesYesYesYesYesYes
Adolphe, ReggieVillage Walk

The customer is the head of the hoa and he wanted me to clean the white plastic fence in front of the neighborhood. I had to hook up to the fire hydrant, and I found that tipping the fence was the most efficient process to clean at a high level. The customer also met me in front of the neighborhood in the beginning and at the end so I gave her a review card but wasn’t able to put one in the mailbox for CompanyCam.

NoYesYesYesYesYesYes
Adolphe, ReggieAna Coronado

Ana is a returning customer, they had their driveway and patio cleaned last year. This time around they just wanted their house and windows cleaned. They also informed me that they are about to replace their deck and front porch.

NoYesYesYesYesYesYes

July 13, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
45601
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyBowens, WadeCherokee Country Club

Removed the black and green streaks on the house and stucco wall but copper stains remained and discoloration after the stains removed. Customer is fine with the discoloration, he really just wanted the black and green removed. Best time to do the retaining walls is in the morning first thing since it gets busy around lunch and stays busy. Customer is happy with our work and would like for us to come back out and do more work. Commercial job so no 5 rounds, yard signs, and review card.

NoYesYesYesNoNoNo
Johnson, JalenYates, SamHeather Edwards

House was built in 2005. Good water pressure. A mixture of hydrophobic and hydrophilic windows. Front door is stained. The customer bought the house a year ago. While placing the gutter bags before cleaning the roof we noticed that her gutters were clogged and addressed this issue to the customer immediately. She agreed that she needed to get her gutters cleaned along with a few gutter sticks in the front of the house after fully explaining this urgent matter. She is planning on doing yard work next week so she wants to hold off on her driveway for now. There are a few corners towards the top of the house where they have some wear and tear as you can now see paint chipping away. We exposed this issue while cleaning the streaks off of her roof. The customer is fully aware of this and will plan on repainting a few corners. They have a small stone pond right in front of the house that they will be tearing down as well because of how many bugs it attract.

NoYesYesYesYesYesYes
Francia, LevyStephanie Graves

Roof is about 8-10 years old and looks very dirty so I was surprised when he said he didn’t want it to be cleaned. He was very hesitant with the driveway as well but after thinking about it, he told me to go through with it. I spoke to the husband instead of the wife and he said if I had any concerns or questions to just text/call her. Job went very well and I’m hoping to get a review from them. Stephanie came by to sign and walk around. She said would love to get her roof done either next time we do work for her or maybe in a few weeks.

NoYesYesYesYesYesYes
Adolphe, ReggieRamirez, MaxJoseph Langham

The customer has been living here for a year and is originally from the Atlanta area. He is have his house water proofed so he is going to get his driveway cleaned after they complete the job. His patio and Rick stairs were covered in algae and they cleaned up very well.

NoYesYesYesYesYesYes
Adolphe, ReggieRamirez, MaxEllen Garlin

We ran into issues with with the compressor. It stop running but if u turn off the soap it works just fine. We only had to do the roof today she wanted her gutters cleaned but we could not do it because she has gutter guards.

NoYesYesNoYesYesYes

July 12, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoYesYesYes

Demetrius

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
013651
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyRamirez, MaxMark Schroeder

Missing shutter when we arrived. Holes in the top back left side of the house from a wood picker. Some of the stain on the deck was coming up when applying a little pressure. Oxidation on some of the gutters. Left side gate was broken by the landscapers and we could only use the right gate.

NoYesYesYesYesYesYes
Johnson, JalenEvans, DemetriusTim Muir

Customer moved into the house 6 months ago. There is a hefty amount of furniture so we did let him know that we would have to charge a furniture move fee but he insisted on moving the furniture due to the fact that he was unaware of the fee prior to us coming. Customer stated that he was told that everything green would be getting cleaned so we had to go over the work order with him so he understood exactly what would be getting cleaned today. We did hit a small wall complimentary due to the fact that the customer was a bit frustrated on expectations on the front end. He doesn’t feel that all the services that he was provided was equivalent to the total amount for the job. Job does require a follow up for the house wash. The customer wants to see if we can complete the house wash tomorrow or Thursday if possible. A few areas we addressed today were considered part of the house wash which is why the customer wanted to add it after completion. He also wanted to make sure we did a good job before he added another service.

YesYesYesYesYesYesYes
Francia, LevyAllison Lizza

Very nice lady, said they lived there for 4 years and haven’t had their house cleaned before. Was very happy and excited with the job done. Was able to upsell balcony above deck.

NoYesYesYesYesYesYes
Adolphe, ReggieBryson Peters

The customer wasn’t home today so I wasn’t able to tell them to move their furniture or put towels under their doors and windows. Other than that everything went according to plan and I didn’t run into anything unusual. I also applied the 15 min rule to their furniture because it wasn’t difficult to move out of the way.

NoYesYesYesYesYesYes
Adolphe, ReggieHeather Pitts

The customer wasn’t home so I wasn’t able to set expectations. I tried calling her and she didn’t answer. There is a lot of orange stains all over her concrete and I’m not sure but I think they’re clay stains. I surfaced cleaned everything on the work order and the post treated with 100% sh out the x-jet and it still wouldn’t come off.

NoYesYesYesYesYesYes
Bowens, WadeLaura Davis

Customer was satisfied with the clean. Customer was very nice and had no concerns. Did not want to clean the deck because theyre waiting until they are ready to repaint it. Considering cleaning the driveway in the fall.

NoYesYesYesYesYesYes
Bowens, WadeMary Serdula

Customer was satisfied with the clean. House was built in 1917 and the customers main concern was paint chipping and damaging the house. After seeing the front porch cleaned her confidence was quickly restored and she decided to wash the whole house. She was very nice and asked that no signage be put out because she got in trouble for it last time the sales team was here. Customer was handed a review card.

NoYesYesYesYesNoYes

July 11, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoYesYesYes

Sam

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
210652
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyBryce Yen

Patio and steps on left of house were caked in grime. Took a couple of passes with pump up sprayer but ended up clean. Showed customer stairs on left are as clean as they are gonna get. Green tip could not take any more off. House clean went smooth. Driveway is old and crumbled. Informed customer of some spots were rocks might be missing from the pressure wash. Main front door flew open as I washed it leading to some solution getting into home. Cleaned up immediately with no visible damage to floor. Told customer to put down a damp towel over the area affected. Customer was happy with final product.

NoYesYesYesYesYesYes
Tyrrell, AndyBowens, WadeMarsha Willis

Customer was under impression that chimney was apart of the roof. I explained that it was separate process and would be extra but she wasn’t having it. Wanted to call Adam but obviously he’s not here so I told her that Adam was on vacation and ended up doing it for $75 for the chimney. Customer also kept saying last time we were here certain things were cleaner that wouldn’t get cleaner. For instance, the flagstone front steps and stone around front door had black on it that would not come off with neither SH or pressure. It was basically stained black. I explained to customer and even showed her the process to clean it and it would not come off. Around the trim of the garage there was almost like clay stains or normal paint wear and tear. Customer asked for us to get that off as well and again I showed her that I hit it, sprayed it with SH in front of her and would not come off.

NoYesYesYesYesYesYes
Hilker, BobbyEvans, DemetriusJade Schoenberg

Unable to clean upper deck since there was a paper wasps nest the size of a basketball on the pergola. Customer had us take it off the work and might reach out at another time to come back and clean it. Customer was offered to clean another area of the property for the same value but declined. Hornets best in one of the columns of the lower deck and behind a column next to the front door. Cleaned little Flagstone steps next to back of the driveway complementary since we’re unable to clean the upper deck. Some of the windows were leaking.

NoYesYesYesYesYesYes
Hilker, BobbyEvans, DemetriusKaren Hackett

Stained wooden deck and steps, did a test spot and no change and customer said we use our cleaning solution on it last time. 2 water faucets, one in back next to hit tub and one to the right of the front porch hidden in the ivy.

NoYesYesYesYesYesYes
Johnson, JalenYates, SamCarrie Faletti

Customer has own the house for 8 years now & are planning on putting a lot of work into it. They do have a few stained doors. A few of the stains are acrylic such as the guest house door. There was a large amount of vegetation towards the back of the house surrounding the brick walls. The painter was on site halfway through the job and stated that he painted the house a few weeks ago. I believe he stopped by to inspect the paint. They have a stained pergola in the front of the house above the patio. There is a lot of wooden trim all around the house so we had to spend a good few minutes fully inspecting everything along with the stained wood. We had to use the puddle for the back of the house because it does build up a lot of water with nowhere to escape during the house wash and surface cleaning.

NoYesYesYesYesYesYes
Francia, LevyCanadace Asiedu Falkner

Job was very straight forward. She had concerns about the driveway but I told her that the driveway would be easy to clean and she was happy with the turn out. Wall was very black but I was able to pump up spray it and it came out very nice. Very happy with job done and say they definitely see the value of our services.

NoNoYesYesYesYesYes
Francia, LevyDarrell Favors

Real easy going man, I was able to upsell gutter sticks and driveway. Driveway was really dirty and it came out well. He just got this house from his mother who passed away. The roof is 7-8 years old and he’s looking to get his gutters replaced soon.

NoYesYesYesYesYesYes

July 10, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesYesYesYesYes, No

Andy

Couldn’t find the transactions done on Friday

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
35201
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyBowens, WadeBrad Phelps

Customer was very concerned with the plants and was reassured that they would be rinsed thoroughly. Downspout attachments were used. At the end of the clean customer implied that we left marks on the right side of the house by the garage. We proceeded to show the customer the before pictures where the marks were already there and then his story changed. Customer asked if we could take a picture and reach out if we know of anyway to resolve the spots on the house. A couple of missed spots on the roof were recleaned upon customers request. Customer was handed a review card.

NoYesYesYesYesYesYes
Terrell, AnthonyBowens, WadeMelanie Arndt

Broken flagstone walkway traded for flagstone pavilion behind house located under the pergola. Customer was super nice and was satisfied with the clean. She said she would have us wash the house next year. No concerns.

NoYesYesYesYesYesNo
Johnson, JalenEvans, DemetriusJohn Weiss

Nice sized cedar shake roof. The roof does cover the house as well so the house is actually 60-70 roof. The cedar was extremely dirty requiring to have the SH proportioner on 4-4.5. The customer and his wife are planning to sell the house which is why they are getting everything cleaned. The driveway does have a pretty big incline. The house is surrounded by trees all around on all sides. There are bugs everywhere as well due to the trees.

NoYesYesYesYesYesYes
Adolphe, ReggieYates, SamMaurice Golson

The customer has been living in the home for a year and half. He had concerns about the bad Caulking in front of the front door because water was dripping down into his basement office. We put plastic on the ground in front of the front door and were as cautious as possible, but a little water still seeped in.

NoYesYesYesYesYesYes
Schuman, JoshFrancia, LevyKids R Kids

Technicians cleaned around 2 school buses, customer was aware. It rained throughout the day while technicians were cleaning. Landscapers came and cut grass and used leaf blower while technicians were cleaning as well.

NoYesYesYesYesNoNo
Bowens, WadeHeather Barclay

Customer was satisfied with the clean. Most of everything was moved from the pool deck and the patio. Customer didn’t have any questions or concerns and left in the middle of the clean. Signed n/a.

NoYesYesYesYesYesYes

July 7, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesNoYesYesYesYes

Dylan

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
12901
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyTerrell, AnthonyPhillip Rassel

Oxidation on railings of front porch. Oil based stained wood ceiling above front porch, door next to driveway, screened in porch, and door on right side of house. Cleaned deck on right side of house and trim around screened porch complimentary.

NoYesYesYesYesYesYes
Tyrrell, AndyEvans, DemetriusClayton Howell

There was a rust stain on the front porch that customer said was an area of concern. I told her I would try the rust pro and it should lighten up some but not all of it will come off. The back pool deck/patio was the material that seashells are made out of. It’s most effective to clean with SH because it gets in the pours of the deck and kills any organic matter in the pours. BUT customer did not want us using any SH back there because she had teak furniture and a teak table that was already bleached out (uploaded pics to CC) and didn’t want any SH in pool so I told her we would only use surface cleaner back there

NoYesYesYesYesYesYes
Tyrrell, AndyEvans, DemetriusJared Greenberg

Customer did not have mailbox, it was a HOA community mailbox so could not put in review card in mailbox. Did do 5 arounds though. Balcony had rust stains coming down on the bottom trim below the railing. Hit as best we could but they did not change much. There was some peeling on the fence surrounding patio and oxidation on the gate part that opens up. I explained to customer that it’s inorganic so would not come off

NoYesYesYesYesYesNo
Brown, DylanBowens, WadeVictor Cai

The job went very well. The front of the roof was very dirty and took 3 sprays to look clean. The rest of the house was very straight forward. There is a gutter on the right side of the house that is not connected to the house as well as a gutter above the deck in the back. We asked the lady to do a walk around and she said that she didn’t want to and she would just call if she notices anything which is annoying, but I insisted that she come outside and look around and she said no.

NoYesYesYesYesYesYes
Johnson, JalenYates, SamConway Lee

Customer has been here going on a year now. The water pressure is extremely low. We did use two spigots in order to fill up the tank in a timely manner. There are a good amount of plants surrounding the fence and gate. We did tag team on the rinse and soft wash to protect the vegetation. Sam made sure to rinse behind me during the whole cleaning process. The door connected to the screen porch is also stained so we covered it before cleaning the house. Customer does have a fiancé and they are expecting a child here soon which is a reason why they are getting the house ready

NoYesYesYesYesYesNo
Johnson, JalenYates, SamMike Segall

Two story white house. There is a chimney and detached garage as well. The customer did have a wasp nest behind his front downspout on the right side of the front door and he did state that that downspout tends to get nests behind it. There are two ring cameras on the house and both are dead at the moment which the customer just found out as well today when we attempted to ring his doorbell. We had to contact him through phone

NoYesYesYesYesYesYes
Francia, LevyJoe Garmon

First time customer with a wooden deck. Easy going person. Job went very smoothly with zero complications. He’s had the home for 15 years and he got it pressure washed 2 years ago by a local guy. Said he heard of us online and gave us a call bc of our reviews. Says he will definitely use us again.

NoYesYesYesYesYesYes
Adolphe, ReggieJoe Jamison

The customer is retired and has owned the home for 40 plus years. He is currently putting off cleaning his driveway and roof because he has other projects going on and his wife has been on him. Everything went smoothly they had excellent water pressure and I encountered no hiccups along the way.

NoYesYesYesYesYesYes

July 6, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoNoNoYesYesYes

Reggie

Demetrius

Dylan, Anthony

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
05800
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Johnson, JalenTerrell, AnthonyRyan Wiita

Pretty small two story house. Driveway did need a good post treatment towards the back. Customer did mention that we cleaned his neighbors house across the street. There are a good amount of plants in the front of the house and the main street is pretty small. The driveway does connect to his neighbors driveway to the right side of his house.

NoYesYesYesYesYesYes
Johnson, JalenTerrell, AnthonyJohn Koumandarakis

White one story brick house. Raw wood fence and the customer is remodeling the back of the driveway towards the garage. There are a good amount of plants in the front of the house. There was a big puddle right in front of the fence due to the concrete incline which did require a puddle sucker. The water pressure is extremely high and can fill the tank up in 10-15 minutes

NoYesYesYesYesYesYes
Tyrrell, AndyBowens, WadeScott Dickinson

There were gutter guards on the gutters and downspouts went into the ground by the deck. There was a lot of moss around in yard so we used downspout attachedment for gutters but they kept falling out. Stained wood deck in the back. It’s very worn and honestly it took a couple of tries to get an accurate test spot for lighting up the stained. It was very dirty but decided it was best just to rinse thoroughly and hit it the best we could. There is a door on the back of house at the end of the deck that looks like either oxidation or stained burned paint. It looked like mold but wouldn’t come off. We originally used SH but nothing, then took a rag to see if it would wipe off and nothing and then hit a 3rd time with SH. Looks like paint is stained. Oxidation on gutters as well. The screened in porch was smooth stone and did not drain very well we used the squeegee to get the big puddles but some still remained. It will dry eventually. When we first got to job the customer put towels down by the front door and said that water gets into the basement and to let customer know when we are hitting the front of house for house wash. We tried to call, no answer so we texted

NoYesYesYesYesYesYes
Hilker, BobbyYates, SamYun Chin Lee

Day 2: unable to finish the job because the pull chain on the compressor broken and unable to fix on site. Some windows needed to be recleaned and unable to finish one section of the roof. Day 3(Jalen and Anthony): customer pointed out spots on roof and it ended up being 25-30% of roof that she wanted done. Customer complained about streaks on windows and wanted the entirety redone. Upon completion customer looked over a few times and pointed this and that out. Overall she seems happy about the follow up.

NoYesYesYesYesYesYes
Hilker, BobbyYates, SamPatrick Bell

Customer just wanted the front side of the roof blown off. Softwashed the walls. Post treated the driveway and front walkway. Cleaned the section of house from the door to the garage to the chimney and the chimney (including the top front and right side). Also rinsed down the garage door because I rinsed the bottom foot of it when rinsing the driveway and didn’t want it to look odd.

NoYesYesYesYesYesNo
Brown, DylanEvans, DemetriusCharles Gardner

The job was really simple, except all of the flat surfaces were very dirty for being cleaned just a year ago. A lot of the windows were heading up when cleaning them so we just rinsed them as best as we could. 2 of the windows on the back of the house have hard water stains. There is not much space to put out yard signs so we’ll put out 2 more on the way to the callback, and there are no houses nearby and it is on a main road so we will try to find somewhere else to put 5 arounds.

NoYesYesYesNoYesYes
Francia, LevyTony Herbert

Very easy going guy, was very happy with job done. Says he will continue to use us. I had to pretreat patio bc it was all green but it came out great in the end. They have a stained door and door trimming. Overall great people and easy job.

NoNoYesYesYesYesYes
Adolphe, ReggieNeal Nickerson

I experienced water pressure problems but only while using the surface cleaner. The customer said he would be considering getting his roof and a house wash and window cleaning in the next few weeks so it may be a good idea to follow up with him.

YesYesYesYesYesYesYes
Adolphe, ReggieMark Fisher

The customer is a realtor and he is selling the home. He is just getting ready for the market and wasn’t interested in getting any additional work done.

NoYesYesYesYesYesYes

July 5, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesYesYesYesYes

Josh

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
22500
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyJanette Blackburn

Pool deck had heavy build up with poor drainage. Ended up pretreating then surface clean. Back deck was easy. Not that dirty but cleaned up nicely. Back fence was added. All the way up to back of trampoline. Green tipped entire section. Customer left for work halfway through. Called to update on completion.

NoYesYesYesYesYesYes
Terrell, AnthonyAaron Barber

Met customer before doing a neighbors house down the street. Covered stained door for full protection. House was square and easy. Vinyl sidings so everything cleaned off. All windows scrubbed and rinsed. Informed customer of streaking on driveway from house wash. Customer declined driveway and pathways.

NoYesNoYesYesYesYes
Tyrrell, AndyShavers, MichaelCharles Davidson

Customer has ipe wood deck in the back as well as on the front porch. Service consultant did a great job of explaining to customer that we would only be using soap and water for front porch area and complete back of house. I reiterated that and customer was understanding and aware that the mold on columns of front porch/ceiling would not be coming off.

Back patio doors paint chipped when using house tip, switched to rinse tip and took care to prevw
Took before and after photos of all the wood including stained wood doors and ipe wood deck in the front and the back of house

NoYesYesYesNoYesYes
Tyrrell, AndyShavers, MichaelKristin Wells

We did this job last year I tried to talk to customer about what to add to work order as upsell but she was not having it at all. Customer was concerned about mold around the trim of house under the gutters. I explained that all that will come off beautifully and it did, customer was very happy

NoYesYesYesYesYesYes
Hilker, BobbyYates, SamYun Chin Lee

Cleaning the exposed parts of the retaining wall that runs from the right side of the driveway to the back left side of the house. Just cleaned the areas that were not covered by vegetation. Was originally priced at $150 but had to reduce the price because the service consultant did not include the sidewalk and curbs running from the right side of the driveway to the front entrance. Cleaned the sidewalk and curbs for free since the service consultant said we would after the customer called them. The sidewalk should be priced at $85 and curbs at $115.
Completed everything on the work order but have spots missed on the roof. Job scheduled for 2 days so will return tomorrow to hit those spots since bad weather in the area and already in the evening when spots were seen.

NoYesYesYesNoNoNo
Johnson, JalenEvans, DemetriusGregory Grove

Customers had the house for 36 years. Have been working on it little by little ever since. We did explain that we couldn’t rinse the roof before the soft wash which they wanted due to the rainstorm last night. They have a lot of trees surrounding the house so their got hit pretty hard from storm. The back of the roof does have moss and additional bacteria buildup even after the cleaning but the customer is fully aware that they will need to allow Mother Nature to do it’s part with the help of more rainfall and direct sunlight. There was a few brown spots on the deck that only came about 60-70 clear. They are slightly still visible and the customer is also aware of this as well

NoYesYesYesYesYesYes
Johnson, JalenEvans, DemetriusTaylor Schultz

Customer has been here going on two years now with her husband. There is a vegetable garden on the right side of the house so we did keep our solution from her vegetables. They are planning on getting the backyard and deck redone. The front door is stained and the house is also on a very busy rode in Decatur with pedestrians walking by every few minutes. Highly recommend locking the truck doors in this area due to some much activity and people walking around on the sidewalk along the streets throughout the day.

NoYesYesYesYesNoYes
Schuman, JoshRamirez, MaxRyan Diestelhorst

Covered front stained French door. Customer was out of town, but technician was in communication with customer over text. Silicone around windows were hit multiple times but still didn’t fully clean off.

NoYesYesYesYesYesYes
Francia, LevyCharles Armstrong

Customer asked me to leave furniture on drive way instead of moving it back to the deck bc he’s having someone stain the deck for him next week. Job went very smoothly, instead of giving customer a discount on furniture move I traded to clean some of his chairs for him. He was happy with the trade off and whole job itself.

NoYesYesYesNoYesYes
Francia, LevyAnn Plumer

Wife wasn’t here so husband signed for her. Job is easy stuff to wash the deck was done in about 45 minutes to an hour. Unable to complete five around because it’s on a two-way street with a lot of traffic. Nice and easy job

NoYesYesYesNoNoYes
Adolphe, ReggieShawn Cuddhy

The customer wasn’t home they said they are returning from Carolina so I wasn’t able to do a walk through with them. Overall nothing really stood out other than the fact that their roof needs to be cleaned and the roof on their shed , but I wasn’t able to get in touch with them again to notify them.

NoYesYesYesYesYesYes

July 1, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoNoNoYesYesYes

Jalen J. – Tuesday 6/28, clock-in shows 7:48PM

Michael S. – Monday 6/27, 7:19AM & Tuesday 6/28, 7:36AM
Reggie A. – Monday 6/27, 7:13AM

Josh S. – Thursday 6/30
Max R. – Tuesday 6/28

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
45050
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Evans, DemetriusMeghan Bayersdorfer

Extremely dirty roof, took multiple coats. It started to rain during post treatment and window cleaning. Customer was not satisfied with previous gutter cleaning companies and would like us to do them starting this fall.

NoYesYesYesYesYesYes
Schuman, JoshFrancia, LevyMeghan Bayersdorfer

Extremely dirty roof, took multiple coats. It started to rain during post treatment and window cleaning. Customer was not satisfied with previous gutter cleaning companies and would like us to do them starting this fall.

NoYesYesYesYesYesYes
Johnson, JalenRamirez, MaxKari Njoku

There was a nice amount of furniture. Customer did said that they already paid for everything so when we mentioned their pool deck walls and steps the husband who paid for the job was not there to decide on it. There were a few spots in the back patio that only came 80-90% clean which the customer is fully aware of. They are getting the pool deck ready for an early Fourth of July party.

NoYesYesYesYesYesYes
Johnson, JalenRamirez, MaxMary Reynolds

Roof was extremely dirty especially the garage roof. There is a bit of mildew/moss on the garage roof which the customer is fully aware of allowing a few rainfalls and Mother Nature to do it’s part on removing the dead residue. Customer did state that she was mislead on the website in regards to the exterior window cleaning. She said that we have technicians using squeegees for the windows on our website but was confused to why we were using a water fed pole. We went ahead and explained the window cleaning process we provided for her onsite and pointed out the DI Tank and explained to her how we would be removing all mineral deposits from her windows with our deionization tank.

NoYesYesYesYesYesYes
Adolphe, ReggieShavers, MichaelJulia Lanese

Today we kept running into equipment issues; the surface cleaner bar broke and I was not able to repair on site and the water clamp kept popping off due to the pressure. The customer just moved in and the didn’t want the house wash yet because they have old windows and they didn’t want water coming in.

NoYesYesYesNoYesYes

June 30, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoYesYesYes

Dylan, Max, Josh

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
028203
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Tyrrell, AndyTerrell, AnthonyJoe Byce

Customer was very nit picky but at the end he was very happy. Tried to write a 5 star review but doesn’t have google account and didn’t want to sign up 🙁 air compressor was shot with no water flowing through so we did the roof as best we can with what we had. Customer took a look around after multiple times and was satisfied so we succeeded

NoYesNoYesYesYesYes
Hilker, BobbyTim Francis

Oxidation above the window on the right dormer above the garage and on railings of balcony. Terrible water drainage at the bottom of stairs leading to the basement. Had to use the puddle sucker to get the water out but some dirt remained because the drain is about 95% clogged so water drains super slowly (customer is aware). Drainage problems on front walkway. Was using shovel to get rid of the water but some dirt remains along the edge (customer is aware). Paint on the deck. Big oil stain on driveway.

NoYesYesYesYesYesYes
Brown, DylanRamirez, MaxDarryl McDonald

The job went pretty well. The fence in the back took a lot longer than expected and the roof took a while due to all the different angles and levels.

NoYesYesYesNoNoYes
Evans, DemetriusMelissa Thompson

Paint over spray on some windows
Georgia red clay on driveway
Bad area for cell reception
Customer has cedar wood columns in front of home and screened in porch. Used soap and water.
Four windows in screened in porch not cleaned due to customer belongings, customer is aware.

NoYesYesYesYesYesYes
Johnson, JalenYates, SamAllison Ventura

Customer does have a new driveway so we couldn’t clean it. Was a repeat customer who did get her house cleaned not too long ago as well. The front roof was pretty dirty which did need a stronger mix than the other sides. There was a bit of moss and algae underneath the waterfall. We had to reset the air compressor due to it not being flushed out properly. We only had soap coming out for a good 10-15 minutes. The drain was also filled with water/rust that actually sprayed the both of us while draining the air pump

NoYesYesYesYesYesYes
Schuman, JoshBowens, WadeJessica Galison

Front porch ceiling was stained so it was rinsed thoroughly as well as SH only being sprayed waist high, front door is stained as well. Areas were avoided with SH and rinsed thoroughly. Upper pool deck had mud pooling along the wall. It was allowed to sit and then re-rinsed.

NoYesYesYesYesYesYes
Francia, LevyDavid Boehmig

Pretty simple and easy job. Husband wasn’t home so wife signed for him and said she trusted I did the work. She didn’t do the walk around which I would’ve liked but she was on the phone. Spickets in the backyard have great water pressure.

NoNoYesYesNoYesYes
Francia, LevySteve Grantham

A lot of flat work, so nothing crazy but there are some streaks on the driveway that I’m a little worried about but shouldn’t be too much trouble. I pretreated and post treated bc it was so black but the post treatment should take care of the rest.

NoYesNoYesNoYesYes
Francia, LevyRitchie Mcnally

Very cool funny guy. Work was good, a lot of flat work. The front steps were very green so I pre treated and the job was done in an hour. Easy job and happy customer.

NoYesYesYesNoYesYes

June 29, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesNoNoYesYes

Kevante

Dylan, Kevante, Max

Sam

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
14551
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyTerrell, AnthonyLafayette Square HOA

Day 3. Finished cleaning the rest of the complex. There were a few driveways that we were unable to clean on the first day since there were cars parked on the driveways. We were able to clean 3 of them but unable to clean the driveway for unit 1001 since nobody answered the door when we went back on the third day. Also only cleaned half of the driveway for units 902 and 933 since nobody was home when I knocked on the door. Cleaned the flat area around the mailboxes complimentary. Unable to clean 3 spots on the car port since cars were parked there.

NoYesYesYesNoNoNo
Tyrrell, AndyJohnson, JalenDan Davis

Tennis court wasn’t too dirty. There were a few corners we had to touch up a few times. Customer was a repeat. We mentioned the driveway to the customer because he didn’t get it cleaned last year with everything else but he wants to wait a bit on it. He has painters coming today to work on the house who happened to arrive the same time we finished.

NoYesYesYesYesYesYes
Tyrrell, AndyJohnson, JalenPhillip Barbosa

The front walkway and back walkway around fire pit had a coating on it that was pealing whenever we cleaned it. But it still had the coating on it I explained to customer what it was and they were aware of it. It was extremely slippery when wet I actually fell twice at the same spot. There was a koi pond in the back of house under deck so we could not hit that area with any SH. Used water to get the cobwebs out.

NoYesYesYesYesYesYes
Brown, DylanRamirez, MaxReyne Vinci

We finished the roof and the windows today and the customer was very pleased. He said that he was going to call the office to find out how to tip us because he gave the cash to his wife and his wife is not home right now. I explained that some areas of the roof were very dirty and there will still be some debris up there until it rains a couple of times.

NoYesYesYesNoNoNo
Brown, DylanRamirez, MaxScott Thomas

The job was very simple and straight forward. We did not have any issues and the customer was happy and said he would leave a review.

NoYesYesYesYesYesYes
Bennett, JamesGuerrier, KevanteArgy Russell

Required use of both hose connections. Customers really nice.moderate clay staining on bottom of house. Old trex decking.

NoYesYesYesNoYesNo
Bennett, JamesGuerrier, KevanteHank Almquist

Lots of foliage. Customer not home. Could not complete 5 rounds due to no mailboxes. Could not put out 4 yard sighs due to just on a busy street (same as last job).

NoYesYesYesNoNoYes
Schuman, JoshShavers, MichaelSilverleaf Management

Day 2- completed everything.

After completing windows, including screened windows which were rinsed thoroughly, on Unit 1 and moving on, customer removed screens and requested 2nd floor windows done by hand without usage of water-fed pole; and requested Apprentice put screens back in when done, then left her window open with furniture visible from outside. Apprentice informed her that ‘Wise Guys Pro-Wash’ does not remove nor install screens of any kind. Customer acknowledged the information given to her. Apprentice checked with Crew Leader, request to have windows and sills cleaned by hand denied due to safety concerns. Apprentice rang doorbell, knocked on front door, and back door but was unable to locate customer to inform her that he would not be climbing the ladder to wash windows by hand due to safety concerns. Windows were not redone over concerns of damaging visible furniture through open window. – MS

Customer in Unit 13 no longer wanted any services done on back of home due to leak in seals at top of left-most door on deck and was in a loud, some-what aggressive, panicked state from cleaning solution on her floor and morning time constraints. Apprentice reassured customer, Andrea, and she proceeded to go forth with the window cleaning. Potential Follow-Up. – MS

Edit 1: Unit 13 has large crack in 1st floor, back window. Video and images uploaded to CompanyCam. -MS

NoYesYesYesNoNoNo
Francia, LevySara Smith

Very easy job. Water pressure is great with one spicket. They have a stained door so I taped it up. Very nice lady and she signed and did an early walk through bc she had an eye appointment.

NoYesYesYesNoYesYes
Yates, SamLibby Watts

Libby had a new driveway that is only a year old, so I softwashed it with the pump-up sprayer and then rinsed it with a rinse-tip soon after. I also pump-up sprayed the flagstone wall, flagstone walkway, the deck, the walkway to the right of Libby’s home entrance, and I made sure to water the vegetation thoroughly throughout the whole run. For the walkway to the left of her home entrance, I surfaced washed it and tipped the wooden trim with a white tip. I also surfaced washed the front porch, the front walkway, the patio below the deck and cleaned the windows & the door next to the patio.

NoYesYesYesNoYesNo
Bowens, WadeDerek Grant

Customer was satisfied with the clean. Customer was upsold gutters and gutter sticks. Customer was made aware that some gutters could not be reached with the ladder and was only sold gutters above the garage, right side and back of house. Customer did not do walk around after because he was on a call but was handed a review card.

NoYesYesYesYesNoYes

June 28, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesNoNoYesYesYes

Jalen, Michael

Demetrius, Max, Michael

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
07900
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyTerrell, AnthonyLafayette Square HOA

Day 2: cleaned the driveways, sidewalks, curbs, and front walkways for streets Oplelousas way and Acadiana Dr. And stopped at the intersection at Delaronde Ct.

NoYesYesYesNoNoNo
Tyrrell, AndyYates, SamAmy Engberding

Customers house was old and had mold all over the trim of the house. We cleaned that area up real nice. There was a big window on the left side of house that had streaks on the inside. I explained to customer that it went in the little cracks of the seal, took photos and uploaded to CC. Customer said her skylight looked dirty after roof so I went up there and hit it with the brush but it still had some streaks. It was a double pined storm window and streaks were on inside. The wall in the front was ripping paints all over it. We coated in SH but did not hit with too much pressure to not rip paint up. Customer said that the gutter on the garage was brand new. Tried to upsell gutter declogger but she was not interested.

NoYesYesYesNoNoYes
Bennett, JamesEvans, DemetriusBraeburn Townhomes

HOA customer followed us around about 85% of the project => did not conduct post work walk around. Residents were really nervous about their plants they were informed of our process to combat the plant issues. First customer on the left as you are entering serviced area did not want the back yard or side yard portion of fence done, only the front 8 feet.

NoYesYesYesYesNoNo
Johnson, JalenRon McCleave

Customer has had the house for five years now. Front steps were extremely dirty. There were a few spots on the pool deck that were pretty stained due to being underneath trees. The left side of the house is tough to get to given that is so close to the woods. Customer those have access to a well that fills up the 100 gallon buffer tank extremely fast. (5-10 minutes). Next to the well is a sliw drain that the customer is fully aware of. There was a good amount of water still left to be drained.

NoYesYesYesYesYesYes
Schuman, JoshShavers, MichaelSilverleaf Management

Many of the steps are chipping paint, technicians were gentle in those areas. All front doors are stained, covered ones with people home.

Day 1- completed entire left building (units 1-7)
Completed front and right side of second building wash.
Completed all front windows. Only remaining windows are specific units for the back.
Completed all front steps.

YesYesYesYesNoNoNo
Adolphe, ReggieRamirez, MaxReyne Vinci

We finished everything on the work order except the roof and window clean.

YesYesYesYesYesYesNo
Bowens, WadeJennifer Brookins

Customer was satisfied with the clean. Customer had a memorial type garden which was rinsed thoroughly. Customer was handed a review card. pre work signature signed n/a

NoYesYesYesYesNoYes

June 27, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesNoNoYesYes

Myles, Kyle

Dylan, Myles,

Reggie & Sam

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
19503
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Hilker, BobbyTerrell, AnthonyLafayette Square HOA

Gate code #1100
Day 1: cleaned most of the driveways and front walkways and stoops on Thibideau CT and Bergeron Pl since some houses had cars in the driveway. Will go around on the last day and try to get people to move cars if still on the driveways. Cleaned all the curbs on these 2 streets and the section between the 2 streets and the little island at Bergeron Pl and Acadiana Dr.

NoYesYesYesNoNoNo
Tyrrell, AndySima, KyleAbbey Jackson

The house had mold all over the window seals and after cleaning there remained some mold on the caulk around the window trim. Could not get that off as much as I hit with SH. there was some clay stains on the left side of house. Customer was home when we first got there but told us she would have to leave around 1:15 to take kids to gymnastics so she would not be home by the time we are done

NoYesYesYesYesYesYes
Brown, DylanEvans, DemetriusCara Kneer

There are some sap stains on the roof and some oxidation down the side of the house that I explained to the lady and she said alright. Roof was way under priced for being tpo and metal, we had to do the metal roof 3 times to get it to look good.

NoYesNoNoNoNoNo
Brown, DylanEvans, DemetriusPaul Nolan

The job went very well. There was a koi pond in the back next to the patio so I just washed the patio with a surface cleaner.

NoYesYesYesNoYesYes
Johnson, JalenShavers, MichaelDon Davidson

Customer is not satisfied with anything. We cleaned his wall and curbs complimentary but he walked off on us before we could even show him the house. I thoroughly explained to him about the oxidation on his gutters and the moss on top of his roof & what would need to be done moving forward but he said he was not aware about the additional rain falls in order for the moss to come down until today. He wanted to be fully aware of everything on the front end. He said he doesn’t know about oxidation or moss all he know is clean. We also addressed the condition of his pool deck but he also was not satisfied with the results. He bought the house in 1988 and doesn’t remember the last time he got anything cleaned. I would definitely say that it’s been a very long time since he did or possibly never. There are cobwebs on the interior windows and we also explained to him that having his interior windows dirty will make it difficult to see how clean his exterior windows are after we cleaned them. He feels as if that doesn’t have to do with how clean his exterior windows are and is not satisfied. We set all expectations on everything above during the walkthrough and we also tried to explain everything again for him during the post walkthrough until he walked off. There were trees all around the house from front to back. He thought that we didn’t blow the leaves off of his porch but we explained to him that the leaves were falling from his trees. We tried one last time to do a post walkthrough before leaving but he didn’t answer the door

YesYesYesYesYesYesYes
Ramirez, MaxPaula Cibula

Spicket on the left side of front door hidden by bushes. Water pressure was pretty good at this house. Customer is aware of a birds nest with baby birds inside located on the patio. Customer was aware and wanted me to avoid that area. Customer was not home to get post signature.

NoYesYesYesYesYesYes
Adolphe, ReggieYates, SamWhite, Susan

The customer hired a company to take out their storm windows so the don’t want to get their windows cleaned right now, the company will clean the windows are the storm windows are taken out.

NoYesYesYesYesYesNo
Bowens, WadePhil Swanson

Customer was a renter and was satisfied with the clean. No upsells made because they wanted to try to reach out to the landlord first and never got in touch. There was a lot of dirt behind the siding on all sides of the house.

NoNoYesYesNoYesYes
Bowens, WadeRobert Johnson

Customer wishes for the office to reach out in order to change the credit card on the account. This is the reason for the required follow up. Customer was satisfied with the clean. The upper deck requires a 40-foot ladder for access however customer allowed me to enter thru the house. No 5 around were distributed due to the lack of mailboxes on the street and also it began to thunderstorm. Customer was handed a review card

YesYesYesYesYesNoNo

June 25, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesNoNoYesYesYes

Dylan

Bobby, Demetrius, Josh, Max, and Wade

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
102
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Tyrrell, AndySchuman, JoshJane Nagle

Broken window on back of house, only outer pane (of double paned) window was broken, still able to clean area, customer was aware. 1 window on left back side of home completely surrounded by brush and not accessible to clean. Teak furniture on back patio moved and covered.

NoYesYesYesYesYesYes

June 23, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesNoYes

Andy & Wade

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
310800
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Tyrrell, AndyBowens, WadeTim Mckinley

Customer was satisfied with the clean. Most of the cleaning was flagstone so multiple coats were used. There still remained Tanin stains. There was a broken window on the back of the garage by the patio. There was teak furniture on the patio that we had to move and cover as well.

NoYesYesYesYesYesYes
Tyrrell, AndyBowens, WadeJeffrey Frysh

Customer was satisfied with the clean. There was only one water spicket on the house. Ran out of water and had to wait for a while. Everything had moss between every crack. We apologized profusely for being so late at the property. Left at 9. Customer was very cool about it. We Weren’t able to put out another yard sign because it was dark.

NoYesNoYesYesYesYes
Brown, DylanShavers, MichaelMatt Bacon

The roof on this job was kind of hard. There were many different angles and some areas has different color shingles, so some of the roof is not the same color. The roof was under priced for the size and how dirty it was. The customer drove by and let us know that they are very pleased with how it is looking, but they had to go somewhere and didn’t stay for a walk around. The front patio was painted or sealed concrete that was very dirty and when we cleaned it, a lot of the paint was peeling off, I soft washed it but still the paint was flaking off.

NoYesYesYesYesYesYes
Ramirez, MaxDeanna White

House has a lot of Georgia red clay around the house.
Paint oxidation on gutters.
Front deck and front porch have stained wood used soap and water.
Did a walk around with the husband.

NoYesYesYesYesYesYes
Johnson, JalenHunter, MylesClay Goddard

House was extremely dirty. Furniture was extremely dirty as well. We did let the customer know that there was moss in between their roof shingles that would roll down after 3-5 rainfalls. Water pressure was pretty low. The shutters and the front door is also stained. There were a good amount of trees blocking a few areas on the roof. We explained to the customer regarding the front of the house that we will be using soap and water to prevent any possible damage to their stained shutters and that this could potentially make the front of the house not come out as clean as the other areas.

NoYesYesYesYesYesYes
Schuman, JoshDouglas, KeonJane Frederick

Just cleaned roof, had to thoroughly rinse plants on very hot day, as well as stained front doors.

NoYesNoYesYesYesYes
Schuman, JoshAdolphe, ReggieLisa Freedman

Very old home, hasn’t been very well maintained. Some of the wood was rotting around the home. There were screens on all windows, customer was made aware technicians would not be able to agitate but only rinse with de-ionized water. Lots of hard to get Cobb webs all over home. Front door and side section around door was an oil based stain. House had very very bad water pressure, fire hydrant meter had to be brought out.

NoYesYesYesYesYesYes
Ramirez, MaxDeanna White

Spicket right side of house with pretty good pressure. Customer knows about paint overspray on windows. Had to cover front door due to it being stained. Customer is aware of her fence door does not close good.

NoYesYesYesYesYesYes
Adolphe, ReggieLisa Frank

The customer had alot of moss and algae buildup, I also informed her that most of the ivy would not come off her brick wall.

NoYesYesYesYesYesYes

June 22, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesNoYesYes

Andy & Michael

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
34251
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyDonna Davidson

Everything was a lot dirtier than expected or anticipated. Pool deck was surface cleaned then post treated. Customer wanted inside portion of pool done against the wall so I added that in. White fence on right side of driveway was easy to clean if you got the right angles. Ended up wiping down sides to ensure customer satisfaction. Stones were built up with a lot of dirt. Had to tip the mortar to ensure all walkway was the same color. Driveway post treated after surface clean. Lines were already present so hopefully post treat works. Customer loved everything we did for her. Furniture delivery delayed me a little bit as well as water running out towards the last 2 hours of the job. Donna was a great customer though.

NoNoYesYesYesYesYes
Tyrrell, AndyShavers, MichaelMike Hingson

The back porch extension was new and customer asked us not to hit the windows because water could get through. I explained that we would no matter what have to rinse the windows due to doing roof and house softwash did not hit with tons of pressure just fanned it out. Stained wood deck in the back. It was very old and peeling stains all over. I explained that we would first only hit with water but that part of house was extremely dirty so he suggested to just rinse deck continuously, which is exactly what we did. It basically looks like we just cleaned certain sections of the deck more so than changing the stain. Major oxidation on gutters. I explained to customer what that was and why it was there. Lots of moss on brick walkway in back. Did not know where it started and ended due to all the pine straw but being priced at $40 we did the most logical stopping point

NoNoYesYesYesYesYes
Hilker, BobbyBennett, JamesErin Corbett

Softwashed the pool deck since it was last cleaned less then a year ago and it wasn’t that dirty. Rinsed the patio connecting to the pool deck because that was what I did the first time I cleaned the house and also cleaned the individual Flagstone walkway and diving rock on the back side of the pool. Only used soap and water on the front of the house and front and left side of the garage because there are stained wood beams above the windows and the home owner did not know what type of stain it was.

NoYesYesYesYesYesYes
Brown, DylanHunter, MylesBetsy Berry

The job was very straight forward. The roof cleaned up really well and all the white trim is glowing now.

NoYesYesYesYesYesYes
Evans, DemetriusDuncan Freeman

Customer has a stained front door.
House has grid windows.
House has great water pressure.

NoYesYesYesYesYesYes
Johnson, JalenYates, SamFrances Quercio

In order to clean the top balcony we did need the 24 ft ladder. There is a clay stain in the top corner on the column furthest to the right. There is also a bird’s nest tge customer requested to keep above the balcony to the left. In the very front of the house there is a tall tree that makes it a bit more difficult to clean the top of the roof. All the side downspouts do go directly underground. Towards the back there is chipped wood underneath the gutters that the customer was not aware of until we showed him today.

NoYesYesYesYesYesYes
Adolphe, ReggieBill Holmquist

The customer was very satisfied with the work I did today they have a stained deck but they didn’t know the type of stain so I told them I would do a test spot and if it had a bad reaction I would clean it with soap and water, but it didn’t have a bad reaction so I used the traditional soft wash method with 25% sh in a pump sprayer. I also upsold their shed and they said they weren’t even thinking about that when they first got the estimate.

NoNoYesYesYesYesYes
Bowens, WadeDr. Bonnie Barclay

Customer was satisfied with the clean as she immediately began to paint. Customer was informed that the windows still needed to be cleaned and asked if I not clean the windows in the back. Customer was handed a review card.

NoYesYesNoYesYesYes

June 21, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesNoYesYesYes

Keon

Keon

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
79450
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyHeather Cash

Customer not home. Talked over the phone and was aware of a few things. Back door tends to let water in at bottom. Customer did not put down towels so I taped the bottom of the door. Window screens were also left on but customer was aware and was informed about how we were to clean them. All curbs and sidewalk done and cleaned. Mailbox cleaning as courtesy. Ring doorbell and all outlets covered and documented. Called customer to let her know I’m finished and about the review cards.

NoYesYesYesYesYesYes
Terrell, AnthonyBryan Haley

Back patio was small and easy. Good bit of furniture to move, some heavy. Additional service added for that. Bryan not home, but wife wondered if we were doing driveway too. May need to follow up on. No mailboxes so 5 a rounds were placed on front doorknobs and picture of google review card was the one given to customer.

YesYesYesYesYesYesYes
Tyrrell, AndyEvans, DemetriusKristen Keirsey

Customer was under the impression that the roof would be blown. I explained why it was not apart of the roof itself and ended up charging 100$ for roof blow. Stained wood back screened porch so had to be careful applying SH to roof on the back

NoYesNoYesYesYesYes
Tyrrell, AndyEvans, DemetriusJake Wojcik

Stained wood front door and television on back deck with a bunch of teek furniture. We attempted to cover front door but wasn’t covering to my liking so I felt more comfortable rinsing area with water and any SH used was sprayed away from the front door. Had to pull out 34 ft ladder to get on top of screen porch in the back to hit the upper part of the house. On back deck the worst parts were at the base of the windows so we opted to use pump up sprayer and just hit what was dirty. House was relatively clean besides oxidation on gutters

NoYesYesYesYesYesYes
Hilker, BobbyHunter, MylesMichele Culver

Back patio, customer agreed to only a rinse down because of the stained doors and the customer wanted us to be as careful as possible and not touch any side of the fire place per customer request. Cleaned the individual blue stone around the pool deck. Recleaned the top of wall 2 since it did not get fully cleaned on day 1 of the job. Did not clean any areas that had pee gravel per customer’s request. Did not do 5 rounds, yard signs, or review card because I did those on day 1 of the job.

NoYesYesYesNoNoNo
Johnson, JalenKatherine Remmert

The left side of the house is right up against a row of trees making it pretty tough to get to. There are dead sunflowers hanging on the columns above the front porch. I did mention this to the customer and she is fully aware of it. The garage detached so I also explained to the customer that the detached garage is not apart of the foundation of the house so I would not be included in the house wash. I did end up rinsing the detached garage which I did tell the customer I would do if she wanted to add her driveway on today’s job. I also explained to her that I wouldn’t be able to move their basketball hoop to surface clean underneath it because of how much sand weight they put inside the stand. It would take two people to safely move the hoop.

NoYesYesYesYesYesYes
Schuman, JoshDouglas, KeonSoHo Townhomes

All areas completed day 1.

Cracks in many of the brick walls, was careful. Balconies not a part of the scope and residents had personal belongings on them, so HOA rep. Told us to avoid balcony areas. Windows were rinsed as thoroughly as possible through railings on balconies to avoid streaking. Block siding on main corner of building 1 has fading paint so black marks are not “dirty”. Many of the window frames are not sealed well and there are rust stains running down building. Stucco around front porches not in good condition, was chipping like paint. Although it is a commercial job, 5 around fliers were distributed as there were easily accessible mailboxes just across the street. 6 review cards were handed out to residents as well.

NoYesYesYesYesYesNo
Ramirez, MaxKarole Keith

Customer was pretty frustrated that I only showed up to this job and was expecting 2 people to do this job. She was not happy about her deck not being able to clean well since im only able to use soap and water due to how much stain is on the deck. She was explained that soap and water wouldnt clean it as well and was aware. She was also watching every move that I was making which got very frustrating.

NoNoNoNoNoNoNo
Adolphe, ReggieYates, SamNigel Browne

We cleaned the roof, patio, the wall, the deck, and most of the gutters, but had complicated obstacles along the way. The house had tight areas and many trees, making it difficult for us to position the ladders throughout the house. Tools, objects, and workvans from other companies were in our way throughout the day. The throw-line was tangled, so it made it difficult for us to set up the ropes for safety. The owner is in the process of moving in the house, so we believe that’s why he had a lot of renovations today.
We informed the owner that we were unable to finish today.
Day 2: we had a little issue maneuvering around the workers again but we were able to finish everything. I told the customer about not being able to access the gutters on the left side of his house and showed him that the 32ft and 40 ft ladder would not fit because of the narrow space and tree line during our post work walk through.

NoYesYesYesYesYesYes
Adolphe, ReggieYates, SamSonya Broussard

The customer wanted us to wait for her to get back from the store so we could do a post work walk through I told her that the algae on her front porch eats up the paint so once I removed it there was a lot of chipping so she is going to have it repainted soon. She also did her review on the spot so I didn’t have to leave a review card in her mailbox.

NoYesYesYesYesYesYes
Bowens, WadeZach Nearpass

Customer was satisfied with the clean. Only concern was discoloration on the pool deck. Customer thought that this would change and was made aware that it would not. Customer was handed a review card.

NoYesYesYesYesNoNo

June 20, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
822550
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Tyrrell, AndyYates, SamStephanie Stahlman

On the right side of the house behind black fence the 3 pieces of cedar shake siding fell off of the house. I tried to put them back in their place but it looks to be stapled onto the side of house. Ups old painted deck in back, there was some oxidation on floor and pealing paint as well. Stained front door. One window on the right side of house that’s not painted wanted us to avoid hitting it because it was unfinished. Oxidation on gutters as well. Customer wanted to charge a different card on file said she would call the office immediately after we left but IF she didn’t then follow up is required

NoYesYesYesYesYesYes
Tyrrell, AndyYates, SamRoger Chen

House was very old and very dirty. It cleaned up great but there were some areas around windows where mold sat for so long that the paints was starting to ware.

NoYesYesYesYesYesYes
Hilker, BobbyRamirez, MaxMike Rapp

Customer does not want to do deck due to him worrying on if it gets damaged. Spicket next to left wall have very good pressure. Customer agreed to washing the back and left side of house with soap and water to avoid damaging any stain wood. Customer is aware of oxidation on gutters and was told that they would not fully remove. Customer would come out ask the same question over and over again about cleaning the same areas and gutters. Customer was satisfied but was pretty difficult.

NoYesYesYesYesNoYes
Hilker, BobbyRamirez, MaxTim Crim

Customer was not home while we were there. Softwashed driveway from street to gate since almost that entire section was still new. Looks like customer had tree work done and tree company left stains all over the new section of the driveway from tire, clay, and other stain that I was unable to identify. Cleaned the metal roofs of the 3 pergolas.

NoYesYesYesYesYesYes
Johnson, JalenBonnie Key

Customer main concern was the black area on the pool deck where she says that water tends to get trapped in at. Was a repeat customer who mentioned that she got her roof and house washed a few months ago. There are a few inorganic (clay) stains on her columns at the front door. The front door is also stained. All of the gutters towards the front of the house go directly underneath the ground. I called the customer given that she is outside Atlanta at the moment to address the substantial amount of algae and moss buildup on her large wall adjacent to her driveway and small wall across the bottom porch but that is not her main concern.

NoYesYesYesYesYesYes
Schuman, JoshHunter, MylesDavid Izlar

Cars parked on curb on right side of home, so section near driveway not complete, customer is aware. Customer told technicians to avoid areas on fence with shrubbery. A small patch of grass was a drain area, so SH ran though and sat at certain points and damaged grass, customer says not to worry they are reseeding anyways. Windows have paint on them and missing sections of dividers as well all over house.

NoYesYesYesYesYesYes
Francia, LevyJackson Hale

Had to hook up the both Spicket’s on either side of house, one Spicket is not enough pressure to fill up water tank. Customer said we exceeded expectations and would love to have his back next year. Pool deck is about to be retiled and therefore was not up sold.

NoYesYesYesYesYesYes
Adolphe, ReggieWendy Sandvi

The water pressure was pretty low so I ran out of water 4 times. Water was also getting through their windows and I told them before I started the house wash to put towels by the windows.

NoYesYesYesYesYesYes
Bowens, WadeMartha Hunter

Customer was satisfied with the clean. Customers main concern was pollen on the back deck and was happy with the results. Due to stain wood trimming around the garages and front windows, only a house soap mix was used to clean the front of the house. Customer was made aware of this and was satisfied with the cleaning. One torch lantern was blown out during the cleaning and the customer was notified. Customer was handed a review card. 5arounds not distributed because there were no mailboxes.

NoYesYesYesYesNoNo
Bowens, WadeEvans, DemetriusAnna Allen

Customer was satisfied with the clean. Only concern was a black streak on the chimney caused by runoff from the roof. There was also a leak in the front gutter dripping onto the front walkway. Customer was made aware of this and was handed a review card. Customer signed for the job before leaving however it did not save and she has left. Signed N/A.

NoYesYesNoYesYesYes
Schuman, JoshFrancia, LevyEmily Breece

Underside of the deck was not to be touched because of the cats that live on the patio there. Roof is 3 years old so no need to be cleaned. Wooden deck is painted and must be soft washed because of paint chipping. Customers were very happy with job done. Job went smoothly.

NoYesYesYesYesYesYes
Schuman, JoshFrancia, LevyJudy Hardin

Poor drainage around carport area. Was able to upsell carport siding and chimney. Had to blow the debris from roof with pressure hose. Has 2 spickets on front and back of house. Customer was very happy with job done.

NoYesNoYesYesYesNo

June 20, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesYesYesNoYes

Josh & Wade

Bobby & Demetrius

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
48901
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Tyrrell, AndyShavers, MichaelDebbie Fichera

Customer was very adamant about not doing anything else was asking her about her house and she shot me down immediately. Stained wood ipe deck in the back, but didn’t really clean around there anyhow. She was restraining deck in near future so didn’t want that touched. Other than that it was very routine job

NoNoYesYesYesYesYes
Hilker, BobbyEvans, DemetriusMichele Culver

Cleaned the slate roof on the house but not the right side, instead of the right side we cleaned the front roof of the detached garage. Cleaned the driveways from street to detached garage, pool deck (not the individual blue stone around the pool deck), fence on wall 2, gates in driveway, steps next to driveway, steps to back patio, front porch and steps, and patio 2 next to grill. Will clean house, windows, top of wall 2, wall 1 (next to driveway), back patio, and individual blue stone around pool deck when we come back tomorrow. Customer wanted us to use well water faucet to left of garage doors. The roof cleaned up nicely but unable to get unknown dots out on a couple of sections on the front. Did walk around with customer to show what was cleaned and what areas are going to be cleaned tomorrow.

NoYesYesYesYesYesYes
Johnson, JalenSharon Harrell

The back of the house was extremely dirty. The deck was dirty as well along with a mass amount of buildup algae. Customer did state that they are planning to stain their deck. (Acrylic). They also mentioned that they had someone come out to put some new grass in the backyard and they also ended up doing all if the surface cleaning for the house. (Front porch, driveway & patio).

NoYesYesYesYesYesYes
Johnson, JalenPrice Carlton

Driveway had a clean streak going all the way down towards the mailbox from the roof wash weeks prior. Customer did state that our crew from that job did clean the exterior of the house, windows and roof. There are a few steps behind the house that the customer did say they want to age. They do not want anything in that particular area cleaned.

NoYesYesYesYesYesYes
Schuman, JoshBowens, WadeAron Levine

Customer was satisfied with the clean. Main concern was very poor drainage throughout the entire property. One Column topper was knocked off on the upper deck. Customer was handed a review card.

NoYesYesYesYesYesYes
Francia, LevyJames Yang

They have a stained door so I had to cover it up. Poor drainage around walkway but not too much of a problem. Was able to upsell a couple things on the house. Very nice couple and we’re very happy with job done.

NoYesYesYesYesYesYes
Tyrrell, AndyShavers, MichaelJames Combs

This was a repeat customer and so the work order was not clear to customer. They thought that front patio was included but it was only the front walkway. We just did the front patio for free because it’s easier than arguing but I explained to customer that it WAS NOT apart of scope. There was oxidation on the railings of the back deck. Customer told us that every time we go out there nobody ever had the equipment needed for the two gutters that require covering with gutter socks and needs to be brought the socks. I looked at the job quickly in the AM but it was not clear those were needed and hidden in the notes tab. For future we need to ensure we have them for the job before hand, myself included. Did mailbox for 15 minute rule. Upsold wood fence front and back at the perimeter of the front yard and down the right side of house facing the customers house. Did not do other side facing right side neighbors house because it’s on their driveway and property

NoNoYesYesYesYesYes
Adolphe, ReggieYates, SamNigel Browne

We cleaned the roof, patio, the wall, the deck, and most of the gutters, but had complicated obstacles along the way. The house had tight areas and many trees, making it difficult for us to position the ladders throughout the house. Tools, objects, and workvans from other companies were in our way throughout the day. The throw-line was tangled, so it made it difficult for us to set up the ropes for safety. The owner is in the process of moving in the house, so we believe that’s why he had a lot of renovations today.
We informed the owner that we were unable to finish today.

YesYesYesYesNoNoNo

June 16, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesYesYesYesYes
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
26300
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyBrian Igoe

House cleaned up just fine. Driveway already had lines from a previous cleaning job. Post treatment applied at the end of this job. Informed customer of window cleaning so no streaks left over. Rinsed windows thoroughly to hopefully do the job. Customer thought front walkway was included with driveway. So additional sale added for that and front porch. Satisfied with post walkthrough.

NoYesYesYesYesYesYes
Tyrrell, AndyAdolphe, ReggieKamila Aghazada

There was a lot of oxidation on all of the gutters, in the back there was a screen porch so the positioning was awkward during the house wash but we hit it the best we could. The was also dirt stains on the caulk of the window sills and after multiple attempts of cleaning it would not come off.

NoYesNoYesYesYesYes
Brown, DylanHunter, MylesAlexandria Smith

The job went very well. Most of the areas were pretty clean, just a little bit of green on the driveway and stone. The house had a bunch of stained door and stained ceilings so I told the customer that those areas would just be cleaned with soap and water. We did not put out 5 arounds because it is on a busy road with no sidewalk.

NoYesYesYesYesNoYes
Johnson, JalenYates, SamJeff Rosenberg

There were a few windows that had water coming through them during the house wash. Customer did have roll up towels and is also fully aware of the situation. They are planning to get new windows soon. In order to access the deck and the upper portion in the back of the house we did have to enter the customer’s house. The front gutters lead right into the neighbors driveway

NoYesYesYesYesYesYes
Francia, LevyLiz Hayes

Poor drainage in driveway and walkway heading towards the pool deck.I did my best to blow away the water away from the walkway but there was still some water left there and customers note. Customers were very happy and impressed by job done and said they would be eager to get the job done again.Spicket on the left side of the house does not work so you will have to use Spicket on the right side of the house or the Spicket on the pool deck.

NoYesYesYesYesYesYes
Ramirez, MaxMike Rapp

Customer does not want to do deck due to him worrying on if it gets damaged.

NoYesYesNoNoNoNo

June 15, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoNoYes

James

Dylan & Kevante

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
210751
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonySadler Waller

Everything went smooth. Paint on house is old so house is as clean as it will get. Deck cleaned easy. Walkway to back on left side was caked in moss. Triple treated for maximum effectiveness. Front of house is shining in the sun. Driveway and steps were cleaned and treated. Customer is aware of red clay stains around the house. Husband was not home to see so wife signed off on everything. Husband declined on all upsells.

NoYesYesYesYesYesYes
Tyrrell, AndyHunter, MylesRegan Muldoon

Customer took off all gutters on house before we came. There was staining all around the trim and couldn’t figure out why that stuff wasn’t coming off but turned out those areas were under the gutters that they removed. Stained front door. Tv on back patio both in which we covered and uploaded to CC. Customer wanted us to hit stained wood ipe deck and I explained that we couldn’t hit with SH but that I would rinse for her 15 minute rule

NoYesYesYesYesYesYes
Hilker, BobbyEvans, DemetriusSam Bettsak

Upsold roof but unable to clean it today since we do not have the safety gear or the right ladders. Stained wood all around the front porch (walls, columns, and ceiling) so we just used soap and water to clean that area. Unable to clean carport ceiling since it is stained wood but cleaned the wall and floor. Wasps coming from inside one of the wooden beams above the far right big windows in front, customer was made aware.

YesYesYesYesYesYesYes
Brown, DylanGuerrier, KevanteJeffrey Koebler

The property has 10-12 stained doors and window frames. I explained to the customer that we will not be able to wrap all of the door and window frames. The customer is aware that all of the areas of the house that have stained wood will be cleaned with soap and water only.

NoNoYesYesNoYesYes
Johnson, JalenYates, SamKarrie Sudbrack

Pretty straightforward roof. A few gutters (left side of the house) are underground. The left side of the roof also looked as if tends to get the dirtiest. Applied 2 light coats on the left side of the roof and one good well evened light coat on the additional sides of the roof. There was also a bit of moss buildup on the left side of the roof that we addressed with the customer & she fully aware of allowing 3-5 rainfalls to fully clear the moss off of her roof.

NoYesYesYesYesYesYes
Bowens, WadeEric Kanter

Customer was satisfied with the clean. Only concern was some mold in the caulk at the bottom of the door. Customer was handed a review card.

NoYesYesYesYesYesYes

June 14, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoNoNoYesYesYes

Reggie & Josh

Wade – 6 minutes late
Max – 5 minutes late
Anthony – 11 minutes late
Andy – 5 minutes late

Reggie

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
21501
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Francia, LevyKathleen Smith

She will not be there, but ensured me several times that she was comfortable talking to you through facetime or on the phone.

NoYesYesYesYesYesYes
Terrell, AnthonyKerri Pastner

Front spicket has very good pressure and spicket in back yard has horrible pressure. Front door and ceiling in front porch both stained. Backyard deck is stained and customer was notified and is aware that porch wouldn’t be cleaned as good. Needed ladder to get on the upper deck and ceiling on deck is stained as well. Customer is aware that we couldn’t reach 3 windows in the backyard due to our 24 ft ladder not being able to reach the roof. Customer was satisfied

NoYesYesYesYesYesYes
Ramirez, MaxKerri Pastner

Front spicket has very good pressure and spicket in back yard has horrible pressure. Front door and ceiling in front porch both stained. Backyard deck is stained and customer was notified and is aware that porch wouldn’t be cleaned as good. Needed ladder to get on the upper deck and ceiling on deck is stained as well. Customer is aware that we couldn’t reach 3 windows in the backyard due to our 24 ft ladder not being able to reach the roof. Customer was satisfied

NoYesYesYesYesYesYes
Bennett, JamesSteve Griffin

Trouble customer.
Wanted me to strip his back stairs of all of his stain so he could paint it. (First it was just clean it then changed his mind afterand wanted me to bleach and tip it).
Customer came to check up on my work
9 times during a $500 job delaying the work. Customer was also preforming tasks such as blowing off the patio with a leaf blower as I was trying to rinse it. During post work walk around Customer placed his finger and swipped many surfaces as if checking for dust. Complained of pollen being visible on shutters due to pollen exposure after rinsing.
Customer Pointed out “green stuff” in the corner of patio that was left over mortar from laying patio. Customer asked to remove paint. Customer complained that porch steps, side of porch, and retaining wall were not clean despite not being on work order. When tried to upsell he stated “that’s bullshit” Customer was overall unhappy with the work done despite going the extra mile and preforming complimentary cleaning of a few areas (as per 15min rule). Expect callback with this Customer.
Good water pressure. Giant pergola back of house above patio that is stained use cation when applying cleaning solution.

NoYesYesYesYesYesYes
Hilker, BobbyGuerrier, KevanteThe View at Lenox Crossing

Day 1: Monday is trash pick up day so trash cans lined the curbs around unit 2342. Only cleaned the areas indicated as day 1 on the map.
Day 2: completed everything indicated for day 2. Was able to clean the steps, walkway, sidewalk, and curbs for units 2175-2191 and will do driveways for those units on day 3. Parking spaces in the day 2 section had a few cars in the spaces and was unable to clean the curbs. Car parked in driveway of 2180 so unable to clean driveway, tried to get them to move the car but nobody answered.
Day 3: cleaned all of the day 3 area. Car in the driveway for unit 2161 so unable to clean driveway. Cleaned both retaining walls near building of unit 2202 and behind building of unit 2177.
Day 4: cleaned all of the day 4 area. Driveway for unit 2146, only cleaned half since there is wood piled up on it.
Day 5: cleaned all of the day 5 area. Cleaned half of the retaining wall next to the dog park and customer was made aware only half would be cleaned today. Cleaned steps up to dog park.
Day 6: cleaned all of the day 6 area. Cleaned the rest of the wall next to the dog park.
Day 7: cleaned all of the day 7 area. Tried to clean a part of the curbs from day 2 where a car was parked but car was in the spot when we got there. Cleaned gates and signs.

NoYesYesYesNoNoNo
Johnson, JalenEvans, DemetriusKirk O’Brien

Customer just planted the front and backyard three weeks ago. A few windows in the back had a bit of oxidation which we addressed with the customer. The back patio is about 8 months to a year old so we surface cleaned on mid to low pressure.

NoYesYesYesYesYesYes
Adolphe, ReggieYates, SamJay Brown

The customers window seals were bad and all lot of water was entering his windows so I switched to the rinse tip for less pressure at the request of the customer.

NoYesYesYesYesYesYes
Tyrrell, AndyBowens, WadeVanessa Carter

There were two downspout in front, one going onto driveway and one going into the plants. We used gutter bags for both. Tried to upsell the driveway before covering downspout, saying that solution would run on driveway and that we can clean afterwards but customer did not want driveway so we ended up using gutter bags. Two downspouts in the back flowed off property into pine straw. Patio in the back was blue paint that was already peeled. We surfice cleaned it but went quickly while covering cleaner in order mitigate damage. Some water got inside of the windows. I watched as customer was following us wiping the inside of windows with a towel. Customer wanted to put a different card on file than original deposit. I let Office know to follow up and change card on file

YesYesYesYesYesYesYes

June 13, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesNoYesYesYes

Josh S. – No clock-out
Myles H. – No clock-in or out

Kevante G. – No clock-out

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
318250
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Terrell, AnthonyCindy Stevens

Everything went well. Cleaned all furniture (even the ones not noted) and deck cleaned up nice. Walkways were no problem. Made sure to keep grass wet that lined the the front walkway. May want more of the property done after some construction.

YesYesNoYesYesYesYes
Terrell, AnthonyJohn Foley

Tried to upsell but customer has weekend guys that come out and do little things here and there. Satisfied with service. Asphalt driveway is breaking apart in areas but customer knows.

NoYesNoYesYesYesYes
Tyrrell, AndyHunter, MylesLauren Schoenheight

Stained wood front deck and back deck including ceilings and front door as well as spokes right underneath the gutters that are stained wood. The only places we could use SH was on the left and right side of house at eye level and the front of house garage portion. I explained in detail that we would be using only soap and water on the house because of all this stained wood. She understood. We ended up taking rags and wiped down areas with mold by the stained decks including the front of house and back of house, wiped with rags and rinsed. Customer had green fungus on front deck and was wondering if we could get off. I wanted to check to see how easy it would come off first and ended up taking the stain off with just the house top fan pressure. I explained to customer that while I was going to rinse it for free 15 min rule I can’t now. I explained that if they wanted us to clean it they would need to be prepared to restain it right after. All in all customer was happy with the service after completion, plus she was from Philly (nice!)

NoYes, NoYesYesYesYesYes
Brown, DylanRamirez, MaxCatherine Napier

One area of the roof had moss on it so I explained that after a couple of hard rains the remaining debris should come off.

NoYesYesYesYesYesYes
Johnson, JalenEvans, DemetriusJena Young

Customer does want us to get in touch with her in regards to a house wash this fall. There are three stained doors on the house. Front door, side door & back door.

NoYesYesYesYesYesYes
Bennett, JamesTim Coldiron

Completed test spot on back deck due to brown paint. Paint runs with cleaning solution. Informed customer and customer stated to clean above the deck anyways and he will repaint as necessary. Deck sustained little to no damage (post edit). Fogging on inside of windows and heavy oxidation on gutters. Customer was previously aware. Spigot in front has high pressure. We wary of backflow.

NoYesNoYesYesYesYes
Bennett, JamesThomas Sinclair

Customer was pleased with driveway being complete. Driveway had a lot of lowspots and bad drainage, customer was aware.

NoYesYesYesYesNoYes
Adolphe, ReggieKarmell Osman

Customer just had construction done so they wanted a touch up cleaning.

NoYesNoYesYesYesNo
Johnson, JalenRose Wrick

Original Notes: The roof was pretty dirty. Customer ended up getting just about everything else cleaned so that she can start getting everything cleaned through us yearly.

NoYesNoNoNoNoNo
Bennett, JamesSidney Joublanc

Original Notes: Had to use 4 gutter bags. The whole back of the house will need gutter canes. The roof cleaned up pretty well right on the spot and she also know it’ll look better in a few days. Customer very ecstatic about the job done.

NoNoNoNoNoNoNo

June 11, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesNoYesYesYes

Josh no in/out

Reggie – no clock out (Fixed)
Josh – no in/out

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
11502
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Adolphe, ReggieTerrell, AnthonyHelen Irwin

There was heavy moss buildup on the customer’s roof, I advised them it would fall off with the next 5 heavy rainfalls.

NoYesNoYesYesYesYes
Schuman, JoshYates, SamMadelin Marsden

Unable to do patio near basement due to wasps and bees, customer is aware and requests technicians to clean metal patio furniture in place of patio. Technicians cleaned metal furniture in place of patio, left price sheet the same.

NoYesYesYesYesYesYes

June 10, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
YesYesNoYesYes

Josh 6/10
Max 6/10 (Didn’t see his name)

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
33225.001
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Adolphe, ReggieTerrell, AnthonyDavid Leonard

The customer has been living in the house for a year, the previous owner hasn’t had the property cleaned in over 10 years so there was a lot of build up; I also told the customer that I wouldn’t be able to remove the mildew over his front door because the chemicals would damage his stained wood door.

NoYesYesYesYesYesYes
Schuman, JoshYates, SamWesley Snapp

Went around the bush when cleaning fence to not harm the bush, customer is aware and satisfied. Paint already chipping on deck steps.

NoYesYesYesYesYesYes, No
Bennett, JamesRamirez, MaxAramore

Finished apron and driveway, will be back on the 10th of this month. Alot of cars coming in and out while cleaning driveway. Bottom drainage isn’t the best but customer was aware about it. Spare 100 ft pressure hose was used to reach top of driveway.

NoYesYesYesYesNoNo
Brown, DylanGuerrier, KevanteSeaboard Township

121 (customer was not answering the doorbell to move the vehicle out of the driveway.)

107 (customer didn’t tow vehicle on time to get her full driveway done. She asked to get everything done except the area where her car was parked in.)

NoYesYesYesNoNoNo
Douglas, KeonWilliam Robinson

Did a complete walkthrough with the customer after completing the job. There weren’t any problems and he said everything looked great. He’s going to recommend us to his neighbor, who also wants his house cleaned. No follow up is required.

NoYesYesYesYesYesYes
Bowens, WadeSteve Hughes

Customer was satisfied with the clean. Customer was up sold a brick walkway and brick patio. Customer was happy with the results. Customer was handed a review card

NoYesYesYesYesYesYes

June 9, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
NoYesNoYesYesYes

Reggie

Andy
Reggie

# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
16101
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Tyrrell, AndyJohnson, JalenCarl Stucke

House was like 70 + years old so was fairly dirty. All of the windows were storm windows so explained to customer that it may gas/fog up and some streaks may get inside of the glass. Air pump was leaking all over the technician when doing roof so rinsed plants very well and used gutter bags on each gutter as they were going into plants. A gutter on the front right corner went into the ground and when we tried to use a downspout attachment we realized gutter guards were bolted onto gutter so no room to put anything in there. Uploaded pics to CC

NoYesYesYesNoNoNo
Adolphe, ReggieEvans, DemetriusChantel Gillilan

The customer is having plumbing done on her property so the water is shut off, James had to bring us the Atlanta fire hydrant meter.

NoYesYesYesYesYesYes
Schuman, JoshBang, JamesRalph Wright

Customer stated cracked windows on front side of house, to be cautious. Customer also warn technicians of black streaks and faded/worn paint in some areas.

NoYesYesYesYesYesYes
Schuman, JoshBang, JamesAndrea Wightwick

None.

NoYesNoYesNoYesYes
Ramirez, MaxAndrea Krakovsky

There is a picket left side of house with pretty good water pressure. There was 2 small hornets nest in front porch. Customer was pretty upset on having to remove window screens last minute before going to work. She requested on letting Customers know ahead of time to remove screens. Customer was satisfied with the job.

NoYesYesYesYesYesYes
Bowens, WadeJill Cierny

Customer was sati With the cleaning. Customer was up sold the basement patio/wall/steps. Customer was satisfied with cleaning. Only concern was a small amount of paint peeled where debris was heavy. Customer was handed a review card.

NoYesYesYesYesYesYes

June 8, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
230001
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Adolphe, ReggieJim Smith

Job is done.

YesYesYesYesYesYesYes
Bennett, JamesBang, JamesJosh Strait

Customer was very friendly.

NoNoNoNoNoNoNo

June 8, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
32001
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Bang, JamesBowens, WadePeter Bloeme

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YesNoYesNoYesYesYes
Douglas, KeonBrown, DylanKaila Bloeme

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YesYesYesYesYesYesYes

January 4, 2022

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
0600.000
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Oertley, DanielOertley, DanielWhitefoord Townhomes HOA

Me and the customer agreed at the beginning of the job that they were going to repaint the stained beams above the windows. Me and the customer also agreed that I would run a test spot on the front doors to make sure that the stain would not be removed. After running multiple test spots the stain seemed fine reference to company cam pictures. When washing the first four sections of townhomes those front doors appear to have streaks coming down them. After that me and the customer agreed that I would just use soap and water to refrain from any more damage. I also covered all the keypads and the door locks with tape, when removing the tape the tape seemed to peel off the pieces of the keypads that were already damaged. Customer did not answer when I tried to inform them of that so I left a voicemail and sent her a text with a picture of the door the keypad. Most they keypads came off fine units five, six, and seven are the only ones that were damaged.

NoYesYesYesNoNoNo
Aaron, FordHilker, BobbyNatalie Battisti

Cleaned the pool deck area, brick walkway on right side of the house, and wall next to driveway.

YesYesYesYesNoNoNo
Tyrrell, AndySchuman, JoshMichael Nelson

6786870066 – Neil (contact info, Michael is no longer with the company so cannot reach out to him). Multiple day project. Got the front of the house done.

YesYesYesYesNoNoNo
Aaron, FordHilker, BobbyStephen Enfinger

Callback: softwashed the driveway to make sure the lines come out.

NoNoNoNoNoNoNo

December 4, 2021

Did all Technicians clock in and out inside Paylocity?Did all Technicians arrive on time?Did all Technicians clock in and out of Service Fusion?Were all Morning Reports submitted yesterday?Were all Evening Reports submitted yesterday?Did all Technicians stop at QuickTrip yesterday?
# of Reviews YesterdayUpsell Amount Yesterday# of Callbacks Yesterday
135
LeadAssistantCustomerCompletion NotesFollow-UpTech Names LabeledBefore PhotosAfter PhotosYard SignsAround FlyersReview Card
Laura Guadarrama

The job was perfect, no issues.

NoNoNoNoNoNoNo
David Robinson

No job goes perfectly. We had some issues that will need to be addressed.

YesYesYesYesYesYesYes